Restaurant Customer Advisor

Dobbies; Dorchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading garden centre retailer seeks Restaurant Customer Advisors to deliver exceptional customer experiences across their restaurants. Candidates should have a passion for customer service, teamwork, and hospitality. With opportunities for development and generous discounts, this role is perfect for those looking to grow in a vibrant environment.

Benefits

Generous annual leave entitlement

50% off in Restaurants

Access to Wagestream for financial wellbeing

Support from Retail Trust

Development opportunities via Dobbies Academy

Qualifications

• Experience in a customer-facing role.
• Ability to thrive in a fast-paced environment.
• Eagerness to learn new skills.

Responsibilities

• Providing excellent customer service across the store.
• Driving sales by promoting Dobbies Club membership.
• Assisting with stock management and restaurant service.

Skills

Customer service

Teamwork

Communication

Hospitality

Sales

Job description

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Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene, and driving sales.

Responsibilities

• Providing excellent customer service by assisting customers with various transactions across the store.
• Driving sales through customer interactions, while promoting the benefits of the Dobbies Club membership.
• Assisting with customer queries using great product knowledge, including allergies and dietary requirements.
• Collaborating with your team to maintain the cleanliness and upkeep of the store.
• Working on the shopfloor and other areas as required, including stock management, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service — an excellent opportunity to gain new skills and experience.

Who we are looking for

• A passion for delivering a great customer experience with a friendly smile.
• Experience in a customer-facing role and an interest in hospitality.
• Ability to work well within a team, build relationships, and enjoy celebrating success.
• Punctuality, well-presented appearance, and a proactive, hardworking attitude.
• Eagerness to learn new skills and gain new experiences.
• Ability to thrive in a busy, fast-paced environment.
• Demonstrate our values at all times — being one team, continuous improvement, positivity, passion for gardens, and customer focus.

What we offer

• Generous annual leave entitlement allowing holiday flexibility.
• Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
• Access to Wagestream for financial wellbeing support, including early earnings, savings, and advice.
• Support from Retail Trust, including confidential support, virtual GP, free counselling, and retail rewards.
• Development opportunities via Dobbies Academy and eLearning platforms.
• A vibrant, passionate, and diverse team committed to customer satisfaction.

About us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation.

Our love for gardens and plants is reflected in our products, services, and community events. Many stores feature a restaurant or coffee shop, providing a welcoming environment for customers.

We are dedicated to being a great place to work, encouraging colleagues to be their best, share successes, and work together to serve our customers.