Restaurant Customer Advisor

TN United Kingdom; Shepton Mallet; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a thriving and diverse company as a Restaurant Customer Advisor in Shepton Mallet! In this role, you will deliver exceptional customer experiences, assist with various transactions, and promote membership benefits. This position offers a fantastic opportunity to develop your skills in a fast-paced environment while working alongside a passionate team. Enjoy generous discounts, flexible holiday options, and support for your financial wellbeing. If you have a friendly attitude and a passion for hospitality, this is the perfect opportunity to grow your career!

Benefits

Generous Annual Leave

Uncapped Store Discounts

Financial Wellbeing Support

Virtual GP and Free Counselling

Development Opportunities

Qualifications

• Passion for delivering great customer experiences.
• Ability to thrive in a busy, fast-paced environment.

Responsibilities

• Providing excellent customer service and assisting with transactions.
• Driving sales through customer interactions and promoting membership.

Skills

Customer Service

Teamwork

Sales Promotion

Product Knowledge

Time Management

Education

Experience in Customer-Facing Role

Job description

The job description is generally well-structured but contains some formatting inconsistencies and irrelevant placeholders that could be improved for clarity and professionalism. Here's a refined version:

Restaurant Customer Advisor, Shepton Mallet

Client:

Location: Shepton Mallet, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 97e0e7662418

Job Views: 2

Posted: 07.05.2025

Expiry Date: 21.06.2025

Job Description:

Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our restaurants—delivering tasty food, ensuring food hygiene, and driving sales.

Responsibilities

• Providing excellent customer service by assisting customers with various transactions across the store.
• Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership.
• Assisting with customer queries using great product knowledge, including allergies and dietary requirements.
• Working with your team to maintain the cleanliness and upkeep of your store.
• Working on the shopfloor and other areas as required, including stock management, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service—an excellent opportunity to gain diverse skills and experience.

Who we are looking for

• A passion for delivering a great customer experience with a friendly attitude.
• Experience in a customer-facing role and an interest in hospitality.
• Ability to work well within a team, build relationships, and enjoy celebrating success.
• Punctual, well-presented, and proactive with a hardworking attitude.
• Eager to learn new skills and gain new experiences.
• Ability to thrive in a busy, fast-paced environment.
• Ability to demonstrate our values—being one team, getting better every day, bringing a smile, living and breathing gardens, and making it work for our customers.

What we offer

• Generous annual leave entitlement with flexible holiday options.
• Uncapped store discounts: 50% off in our restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
• Access to Wagestream for financial wellbeing support, including early earnings access, savings, and financial advice.
• Support through Retail Trust, including confidential support, virtual GP, free counselling, and retail rewards.
• Opportunities for development via Dobbies Academy and eLearning platforms.
• A thriving, passionate, and diverse company culture committed to customer satisfaction.

About us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores in every UK nation. We celebrate garden living year-round through our products, concessions, and services, and many stores feature a restaurant or coffee shop. We also host community events and support charitable causes. We are dedicated to being a great place to work, encouraging our colleagues to be their best and celebrate success together.