Customer Support Representative

JR United Kingdom; City of Edinburgh; Remote; GBP 24,000 - 28,000; Full time

Job summary

A dynamic startup, Swapped.com, is hiring a Customer Support Representative for a full-time remote role based in Edinburgh. The position focuses on delivering superior customer service, troubleshooting technical issues, and fostering customer satisfaction in a vibrant crypto environment. Offering a salary ranging from £24,000 to £27,500, this role emphasizes personal growth and independence in a fast-paced setting.

Qualifications

• Great problem-solving skills essential.
• Strong attention to detail is crucial.
• Experience using cryptocurrency is required.

Responsibilities

• Deliver excellent customer service and resolve issues.
• Troubleshoot and resolve technical problems.
• Assist with processing payments and other tasks.

Skills

Problem-solving

Attention to detail

Proactivity

Independence

Cryptocurrency experience

Job description

Social network you want to login/join with:

Customer Support Representative, edinburgh

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Client:

Swapped.com

Location:

edinburgh, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Company Description

Swapped.com is a cryptocurrency onramp and offramp allowing customers to buy and sell cryptocurrency with a wide variety of payment methods.

Role Description

This is a full-time remote role for a Customer Support Representative. You will be responsible for providing great customer service to our customers, resolving customer issues and ensuring customer satisfaction. You will also be responsible for troubleshooting and resolving various technical problems that arise, as well as helping out with a variety of tasks to help us process payments.

Qualifications

• Great problem-solving skills
• Strong attention to detail
• Proactivity when handling issues and tasks
• Ability to work independently and remotely
• Experience using cryptocurrency

Compensation

24,000 to 27,500 GBP a year

Work in a vibrant, innovative startup environment that promotes personal and professional growth, offering new challenges daily. Remote work

How to Apply

To apply for this position, please send your CV/resume, with the title 'Customer Support Representative Application', to [emailprotected]