Restaurant Customer Advisor

Dobbies; Lisburn; On-site; GBP 20,000 - 25,000; Full time

Job summary

Dobbies is seeking a Restaurant Customer Advisor who is passionate about delivering exceptional customer experiences. This role involves assisting customers, promoting our membership benefits, and ensuring that our restaurant areas are clean and welcoming. Ideal candidates thrive in fast-paced environments and are dedicated to providing top-notch service.

Benefits

Generous annual leave entitlement

Uncapped store discounts

Access to Wagestream

Access to Retail Trust

Access to Dobbies Academy

Qualifications

• Experience in a customer-facing role.
• Eagerness to learn new skills.

Responsibilities

• Providing excellent customer service and assisting with transactions.
• Driving sales and promoting Dobbies Club membership.
• Maintaining store cleanliness and serving food.

Skills

Customer service

Teamwork

Product knowledge

Adaptability

Job description

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Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our restaurants—delivering tasty food, ensuring food hygiene, and driving sales.

Responsibilities

• Providing excellent customer service by assisting customers with various transactions within the store
• Driving sales through customer interactions, while promoting the benefits of the Dobbies Club membership
• Assisting with customer queries using strong product knowledge, including allergies and dietary requirements
• Collaborating with your team to maintain the cleanliness and appearance of your store
• Working on the shopfloor and other store areas as needed, which may include stock management, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service—an excellent opportunity to gain additional skills and experience

Who we are looking for

• A passion for delivering a great customer experience, serving everyone with a smile
• Experience in a customer-facing role and a passion for working in hospitality
• Ability to work well within a team, build relationships, and enjoy celebrating success
• Punctuality, professional appearance, and a proactive, hardworking attitude
• Eagerness to learn new skills and gain new experiences
• Thrives in a busy, fast-paced environment
• Ability to demonstrate our values at all times—being one team, improving every day, bringing a smile, living and breathing gardens, and making it work for our customers

What we offer

• Generous annual leave entitlement, with flexibility to use holidays when you want, requiring limited statutory days off
• Uncapped store discounts, including 50% off in our restaurants, 25% off in the Garden Centre, and 10% off in our food halls
• Access to Wagestream—support your financial wellbeing by accessing earnings before payday, saving for the future, and receiving financial advice
• Access to Retail Trust—confidential support, virtual GP, free counselling, and discounted retail rewards through our employee wellbeing platform
• Access to Dobbies Academy—continue your development with our eLearning platform and training programs
• A thriving culture; our team is passionate, diverse, and dedicated to making it work for our customers

About us

At Dobbies, we’re proud to have a history dating back to 1865. Founded by James Dobbie, we are the only garden centre retailer with stores in every nation across the UK.

Our passion for gardens and plants makes us unique. We showcase this through our own brand and branded products, concession partners, and services. We champion garden living all year round.

Many of our stores feature a restaurant or coffee shop where customers can enjoy refreshments or meals in a relaxed, welcoming environment.

We organize events and experiences that bring communities together, and partner with a national charity for fundraising efforts.

We are committed to being a great place to work. We encourage our colleagues to be their best selves, share wins, and celebrate success. Together, we make it work for our customers.