Restaurant & Bar Manager

Bedford Lodge Hotel; Newmarket; Hybrid; GBP 46,000 - 50,000; Full time

Benefits offered by this job

Employee meals on duty

Staff training opportunities

Pension scheme

Service charge share

Discounted hotel stays

Job summary

Bedford Lodge Hotel & Spa in Newmarket seeks a Restaurant & Bar Manager to lead our waiting and bar staff, delivering exceptional hospitality and a memorable dining experience for guests. You will supervise, mentor and develop the team, hosting guests, communicating with kitchen staff, and upholding top-tier standards.

This is a full-time role (45 hours per week) with weekend shifts. The OTE for this position, including Tronc, is £48,000 per year, reflecting a passion for quality service and

Qualifications

• Proven experience as a Restaurant Manager, ideally in a hotel environment.
• Strong knowledge of food and wine.
• Pro-active team player with leadership experience.
• Confident communicator with guest-service focus.
• Ability to remain calm, in-control and focused during busy service.
• Able to train and coach team members.
• Dedicated, hardworking and reliable with a desire to progress in hospitality.

Responsibilities

• Lead front-of-house team to deliver exceptional hospitality and dining experiences.
• Host within the restaurant, engaging guests and showcasing extensive food and wine knowledge.
• Communicate effectively between kitchen and waiting staff to ensure smooth service.
• Mentor, supervise and develop serving staff and ensure service standards.
• Delegate tasks efficiently to maintain exemplary service levels.

Skills

Restaurant management

Food & wine knowledge

Team leadership

Communication

Calm under pressure

Training & coaching

Reliability

Job description

About Us

Bedford Lodge Hotel & Spa is a luxury, four AA red star guest destination nestled in Newmarket, Suffolk. Surrounded by three acres of beautiful grounds, Bedford Lodge Hotel & Spa retains the charm and character of a Georgian country house, yet offers the very best in modern comfort, cuisine, hospitality and luxury.

The Team

Our continuing success is based on the team we have working here. We look not only for skills, but also passion and enthusiasm and the ability to deliver outstanding service & hospitality.You will join a team of professionals who strive to provide an exceptional service to our guests within our 2 AA Rosette ‘Squires’ Restaurant, the Roxana Bar and the Spa Lounge.

The Position

We are seeking a Restaurant & Bar Manager to provide strong and inspiring leadership to our team of waiting and bar staff. Working a range of shifts - this position is critical to our objective of providing exceptional hospitality and a memorable dining experience for our guests.

You will supervise, motivate, mentor and develop our waiting staff to build their confidence, serving and hosting skills. You will enjoy being at the forefront, hosting within the restaurant, talking to guests and demonstrating extensive food and wine knowledge. Leading the team from the front.

As an experienced manager, you'll face the challenges of busy service with passion and enthusiasm. You'll be an excellent communicator between the kitchen and the waiting staff team with a calm, controlled and professional management style. Most importantly you'll delegate effectively and efficiently to ensure that service is exemplary for our guests and so that the team are well managed and focused. You will also be a proven trainer, inspiring your team through the training you give as well as through your coaching skills

This is a full-time position (45 hours per week). You will have full availability to work a range of shifts on a rota basis including weekends. However, the role may sometimes necessitate the need to work extra hours.

The OTE for this position including Tronc is £48,000.

About You

• Proven experience as a Restaurant Manager ideally within a hotel environment.
• Strong food and wine knowledge
• Pro-active team player with experience of leading others.
• Confident communicator with a passion for providing outstanding guest service.
• Ability to remain calm, in-control and focused during busy service
• Be able to provide direction to waiting staff and lead by example regarding restaurant hospitality.
• Confident to deliver training and coaching to team members.
• Dedicated, hardworking and reliable with a desire to progress your restaurant/hospitality career.

Why Join our Team

We are a privately owned, independent hotel we have the opportunity to focus on what we do best – creating memorable moments for our guests and taking care of our staff as one big team. We are all exceptionally proud to work here and of the work that we do. Would you like to join a great team and feel the same?

What We Offer

• Employee Assistance Programme (Hospitality Action)
• Free meals whilst on duty
• Paid breaks
• An extra day of leave on your birthday
• Complimentary membership of The Health & Fitness Club
• Discounted membership of The Health & Fitness Club for your partner
• 50% food discount within our 2 AA Rosette Squires Restaurant & Roxana Bar
• 20% discount on treatments and spa days at The Spa at Bedford Lodge Hotel
• Discounted accommodation rates
• Discounted hotel stays across the Pride of Britain hotel group
• Option to purchase wine at cost price
• Long service awards
• Reward and recognition scheme
• Generous ‘Refer a Friend’ scheme
• Pension scheme
• Service charge share
• Industry relevant training