Restaurant Assistant Manager — Lead Guest Experience

Aramark; Windsor; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Merlin Magic Pass

Resort discounts

Training & apprenticeship programme

Employee benefits app

Job summary

Aramark Windsor is seeking a Family Restaurants Assistant Manager to lead a busy family dining operation at LEGOLAND Windsor Resort. You will oversee day-to-day restaurant performance, coach Supervisors and Team Leaders, and partner with the Restaurant Manager to drive exceptional guest experiences and commercial results.

The role offers hands-on leadership, opportunities for menu input and continuous improvement, with a competitive hourly rate and Merlin UK attraction benefits.

Qualifications

• Experience in leading teams and managing performance in a customer-facing environment.
• Strong organisation and communicative skills.
• Remain calm, focused, and effective under pressure.

Responsibilities

• Champion exceptional customer service standards and guest satisfaction.
• Lead by example during peak trading periods to ensure a consistently high-quality customer experience.
• Manage customer feedback, complaints, and service recovery professionally and effectively.
• Contribute to the achievement of financial targets through effective labour management, revenue generation, and cost control.
• Maintain and promote high standards of health, safety, and compliance across operational areas.
• Ensure safe working practices are followed consistently, and risks are identified and managed appropriately.
• Provide direct line management and leadership to Supervisors and Team Leaders.
• Lead recruitment, onboarding, and induction activities as required.
• Deliver coaching, training and performance management to build capable, high-performing teams.
• Lead day-to-day shifts and maintain a visible operational presence during peak trading hours.
• Partner with Manager or Senior Manager on operational priorities and ad hoc business requirements.
• Respond effectively to operational challenges, staffing issues, and customer requirements in real time.

Skills

Customer service leadership

Team leadership

Communication

Job description

Aramark Windsor is seeking a Family Restaurants Assistant Manager to lead a busy family dining operation at LEGOLAND Windsor Resort. You will oversee day-to-day restaurant performance, coach Supervisors and Team Leaders, and partner with the Restaurant Manager to drive exceptional guest experiences and commercial results.

The role offers hands-on leadership, opportunities for menu input and continuous improvement, with a competitive hourly rate and Merlin UK attraction benefits.