Family Restaurants Assistant Manager

Aramark; Windsor; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Merlin Magic Pass

Resort discounts

Training & apprenticeship programme

Employee benefits app

Job summary

Aramark Windsor is seeking a Family Restaurants Assistant Manager to lead a busy family dining operation at LEGOLAND Windsor Resort. You will oversee day-to-day restaurant performance, coach Supervisors and Team Leaders, and partner with the Restaurant Manager to drive exceptional guest experiences and commercial results.

The role offers hands-on leadership, opportunities for menu input and continuous improvement, with a competitive hourly rate and Merlin UK attraction benefits.

Qualifications

• Experience in leading teams and managing performance in a customer-facing environment.
• Strong organisation and communicative skills.
• Remain calm, focused, and effective under pressure.

Responsibilities

• Champion exceptional customer service standards and guest satisfaction.
• Lead by example during peak trading periods to ensure a consistently high-quality customer experience.
• Manage customer feedback, complaints, and service recovery professionally and effectively.
• Contribute to the achievement of financial targets through effective labour management, revenue generation, and cost control.
• Maintain and promote high standards of health, safety, and compliance across operational areas.
• Ensure safe working practices are followed consistently, and risks are identified and managed appropriately.
• Provide direct line management and leadership to Supervisors and Team Leaders.
• Lead recruitment, onboarding, and induction activities as required.
• Deliver coaching, training and performance management to build capable, high-performing teams.
• Lead day-to-day shifts and maintain a visible operational presence during peak trading hours.
• Partner with Manager or Senior Manager on operational priorities and ad hoc business requirements.
• Respond effectively to operational challenges, staffing issues, and customer requirements in real time.

Skills

Customer service leadership

Team leadership

Communication

Job description

Title: Family Restaurants Assistant Manager

Requisition #: 673177

Location: Windsor, WNM, GB, SL4 4AY

Description:Join Our Team!

We're hiring Assistant Managers at LEGOLAND Windsor Resort to work in our popular family restaurants, and we're looking for ambitious individuals who strive to deliver exceptional customer experiences, strong commercial performance, and operational excellence.

The Assistant Managers will contribute to the effective day-to-day organisation, operation, and performance of their restaurant and act as the operational lead, working collaboratively with the Restaurant Manager and/or the Senior Manager. They will be responsible for maintaining high standards, leading the team by example, and identifying opportunities for continuous improvement.

This role has fantastic benefits such as complimentary tickets to all Merlin UK attractions, as well as being a development focused management role with hands-on learning.

What's in it for you

• Competitive hourly rate of £13.80
• Merlin Magic Pass, free entry to all Merlin UK attractions for you and your family
• Resort discounts across LEGOLAND and other Merlin UK attractions
• Regular incentives and recognition to celebrate success
• Free on-site parking
• Employee benefits app with discounts, online GP access, and mental health support
• Training & apprenticeship programme to develop your leadership and management skills
• Opportunities to contribute to menu innovation and operational improvement projects.

A Day in the Life

• Champion exceptional customer service standards and guest satisfaction
• Lead by example during peak trading periods to ensure a consistently high-quality customer experience
• Manage customer feedback, complaints, and service recovery professionally and effectively
• Contribute to the achievement of financial targets through effective labour management, revenue generation, and cost control
• Maintain and promote high standards of health, safety, and compliance across operational areas
• Ensure safe working practices are followed consistently, and risks are identified and managed appropriately
• Provide direct line management and leadership to Supervisors and Team Leaders
• Lead recruitment, onboarding, and induction activities as required
• Deliver coaching, training and performance management to build capable, high-performing teams
• Lead day-to-day shifts and maintain a visible operational presence during peak trading hours
• Partner with Manager or Senior Manager on operational priorities and ad hoc business requirements
• Respond effectively to operational challenges, staffing issues, and customer requirements in real time

Desirable Qualities

• Experience in leading teams and managing performance in a customer-facing environment
• Strong organisation and communicative skills
• Remain calm, focused, and effective under pressure
• The ability to inspire and support a team while taking accountability
• Adaptable and flexible to meet operational needs
• Be approachable and enthusiastic, with a passion for hospitality

About Aramark

At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive. As a proud Disability Confident employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey.We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any accommodations or have any questions, please reach out to our recruitment team - [e-mail]. Join us in fostering a workplace where everyone can achieve their full potential