Restaurant and Coffee Shop Manager

The Lowry; Salford; On-site; GBP 36,000 - 38,000; Full time

Benefits offered by this job

Complimentary event tickets

Free car parking nearby

Birthday day off

Staff discounts

Wellbeing hub access

Group Life Assurance

Job summary

The Lowry in Salford is seeking a Restaurant and Coffee Shop Manager to lead the two hospitality outlets, shaping their long-term commercial success as part of a premier visual and performing arts venue. The role combines people leadership with hands-on operational delivery to enhance visitor experience and revenue.

Reporting to the Commercial Operations Manager and Executive Head Chef, you will drive improvements in service, pricing and staffing while coordinating with marketing, programming

Qualifications

• Experienced hospitality manager with strong commercial awareness
• Practical operational judgement and leadership capabilities
• Proven ability to develop teams and improve customer experience

Responsibilities

• Translate commercial targets and visitor insight into high‑quality food and beverage offers across both outlets
• Own operational delivery across Lowry Restaurant and Lowry Coffee Shop, improving service design, pricing, staffing and customer journey
• Lead and develop supervisors and wider teams, setting clear expectations and fostering an inclusive culture
• Collaborate across marketing, programming, galleries, learning, engagement, bars and front of house to align with audience needs and programme

Job description

Restaurant and Coffee Shop Manager, Permanent 40hpw (including bank holidays and weekends), £36,991.92 per annum, plus staff benefits

Lowry is a visual and performing arts venue situated at the heart of MediaCityUK in Salford, one of the world's most exciting culture and media destinations.

We are looking for a Restaurant and Coffee Shop Manager to shape and deliver the long-term success of Lowry Restaurant and Lowry Coffee Shop. This is a commercial leadership role for someone who understands that a strong hospitality offer is not separate from the cultural experience, but an important part of how visitors engage with Lowry before, during and after their visit.

Working closely with the Commercial Operations Manager and Executive Head Chef, you will translate commercial targets, visitor insight and organisational priorities into relevant, high-quality food and beverage offers. You will take ownership of operational delivery across both outlets, using performance trends, customer feedback and trading patterns to improve service design, conversion, pricing, staffing and the overall customer journey.

You will lead and develop supervisors and wider teams, setting clear expectations while building confidence, product knowledge and service capability. The role has a strong focus on coaching, succession planning and creating an inclusive culture in which people are supported to perform well and progress. You will also work collaboratively across marketing, programming, galleries, learning and engagement, bars and front of house to ensure the offer responds to our audiences and programme.

If you are an experienced hospitality manager with strong commercial awareness, practical operational judgement and a genuine interest in developing both people and the visitor experience, this is an opportunity to influence two important parts of Lowry's future commercial offer.

The role has a number of staff benefits including:

• Complimentary and discounted theatre and live event tickets.
• Free car parking just a few minutes' walk from the Lowry building.
• Paid day off for your birthday.
• Discounts at the bars, restaurant and gift shop located within the Lowry building.
• Access to Lowry's Wellbeing Hub and to other health and wellbeing services, including counselling, physiotherapy and remote GP appointments.
• Group Life Assurance Scheme.

Please note that MediaCityUK is a well-connected destination with a variety of different transport options - bus, car, tram and bike.

The application deadline for this vacancy is 13th October 2026.

Interviews will be on 28th October 2026, please ensure your availability for this date

Lowry is committed to creating an inclusive workforce by reflecting and representing the diversity of Salford and the UK. We want to attract the broadest range of talented people to be part of Lowry - whether that is to work in our creative or support roles. We particularly encourage applications from the following two people groups who are currently under-represented in our work force and in the wider performing and visual arts sector; those people who experience racism and marginalisation, including those from African, Caribbean, North African, LatinX, South Asian, East Asian and South East Asian heritage and their diasporas, those who are disabled, Deaf and neurodivergent or have long-term health conditions.