Commercial Duty Manager

The Lowry; Salford; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Complimentary and discounted theatre &

Free car parking nearby

Birthday day off

Employee discounts at venue outlets

Wellbeing hub access

Group Life Assurance

Job summary

The Lowry is seeking a Commercial Duty Manager to lead our live commercial operation across restaurant, bars, coffee shop, retail and events. This highly operational role places you on the shop floor to observe service, support teams and resolve issues before they affect visitors.

You will deploy resources during busy periods, manage queues, handle cash and maintain standards, with coaching to ensure consistent service and revenue protection.

Responsibilities

• Provide visible, confident leadership across our live commercial operation.
• Oversee restaurant, bars, coffee shop, retail and events to ensure service remains consistent as demand changes.
• Spend time on the shop floor observing service, supporting teams and resolving issues before they affect visitors.
• Make deployment, queue management and priority decisions during busy trading periods.
• Lead and coach staff, reinforce standards, and manage cash handling and safe working practices.
• Communicate effectively between commercial teams and the wider organisation.

Job description

Commercial Duty Manager, Permanent 40hpw (including bank holidays and weekends), £32,305.00 per annum, plus staff benefits

Lowry is a visual and performing arts venue situated at the heart of MediaCityUK in Salford, one of the world's most exciting culture and media destinations.

We are looking for a Commercial Duty Manager to provide visible, confident leadership across our live commercial operation. Rather than owning one outlet, you will take a broader view across restaurant, bars, coffee shop, retail and events, ensuring people and resources are in the right place and that service remains consistent as demand changes throughout the day.

This is a highly operational, shopfloor-based role. You will spend most of your time within the business, observing service, supporting teams and resolving issues before they affect the visitor experience. During busy trading periods, you will make practical decisions on deployment, queue management and priorities, while acting as a calm point of contact for customers and colleagues across Lowry.

You will work closely with managers and supervisors to protect standards, income and operational controls, while reinforcing clear expectations through active leadership and coaching. The role also includes responsibility for cash handling, safe working practices and effective communication between commercial teams and the wider organisation.

If you are comfortable leading across a fast-moving visitor environment, can balance customer needs with commercial priorities and bring calm judgement when plans need to change, this is an opportunity to play a central role in how Lowry operates each day.

The role has a number of staff benefits including:

• Complimentary and discounted theatre and live event tickets.
• Free car parking just a few minutes' walk from the Lowry building.
• Paid day off for your birthday.
• Discounts at the bars, restaurant and gift shop located within the Lowry building.
• Access to Lowry's Wellbeing Hub and to other health and wellbeing services, including counselling, physiotherapy and remote GP appointments.
• Group Life Assurance Scheme.

Please note that MediaCityUK is a well-connected destination with a variety of different transport options - bus, car, tram and bike.

The application deadline for this vacancy on 13th October 2026

Interviews will be on 27th October 2026, please ensure your availability for this date

Lowry is committed to creating an inclusive workforce by reflecting and representing the diversity of Salford and the UK. We want to attract the broadest range of talented people to be part of Lowry - whether that is to work in our creative or support roles. We particularly encourage applications from the following two people groups who are currently under-represented in our work force and in the wider performing and visual arts sector; those people who experience racism and marginalisation, including those from African, Caribbean, North African, LatinX, South Asian, East Asian and South East Asian heritage and their diasporas, those who are disabled, Deaf and neurodivergent or have long-term health conditions.