Restart Debt Advisor

Ingeus UK; Manchester; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Private Medical Insurance

Cycle to Work scheme

Salary Finance access

Job summary

Ingeus UK is seeking a Debt Advisor in Manchester to provide confidential debt advice, manage caseloads and support participants with money solutions. The role requires travel across multiple Greater Manchester sites and a 37.5-hour week, Monday to Friday, with salary around £30,000 per year plus company benefits.

You will liaise with creditors, assist with budgeting and income maximisation, and maintain precise case records. An enhanced DBS check is required.

Qualifications

• Recent experience providing debt advice.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in a performance target driven environment.
• Excellent communication with the ability to persuade, influence and listen to others.
• Ability to effectively network to build and maintain relationships internally and externally.
• High level digital literacy and data accuracy, including MS Office and web-based tech.
• Post is subject to an enhanced DBS check.

Responsibilities

• Provide confidential debt advice and support to participants; help with money solutions and income maximisation.
• Manage a caseload and work with participants on action plans and progress reviews.
• Collaborate with the Delivery Team to meet contract requirements, performance targets and quality standards.
• Liaise with creditors, DWP, Job Centre Plus, landlords and utility companies on arrears and payments.
• Deliver money advice group sessions, workshops and briefings on budgeting and credit options.
• Maintain accurate, up-to-date records of all participant interactions and actions.
• Set up payment plans with utilities and support applications to relevant funds.
• Keep informed on legislation and policies through training and networking.

Skills

Debt advice

Communication skills

Networking

Digital literacy

Multitasking

Education

Certificate in Money Advice Practice

Tools

Microsoft Office

Job description

Restart Debt Advisor

Contract: Permanent

Hours of work:37.5 per week Monday- Friday 09.00 -17.00

Location: Manchester St Anns Street St Anns Square M2 7LP(Travel across multiple sites in Greater Manchester is required, we currently have offices in Wigan, Bolton, Bury, Rochdale, Oldham, Manchester City Centre, Stockport and Tameside)

Salary: £30,000 per annum & Company Benefits

As the Debt Advisor, you will:

• Provide confidential advice and support to participants referred to you, including supporting with money solutions and income maximisation.
• Manage a caseload and working with them on their action plan to improve their financial situation and review their progress regularly.
• Work closely with the wider Delivery Team to adhere to the contract requirements in respect of performance outcomes, commercial compliance and quality of service.
• Liaise with third parties, as appropriate, including creditors, DWP, Job Centre Plus, landlords, utility companies etc. on behalf of the participant regarding arrears, repayments, and other debt issues.
• Provide money advice group sessions, workshops and briefings for participants. including opening a bank or post office account, budgeting, understanding credit options etc.
• Maintain accurate up-to-date records of all participant cases after every contact with the individual and/or other agencies.
• Set up payment plans with utilities providers and submitting applications to utilities trust funds on behalf of the participant.
• Keep up to date with legislation, policies and procedures relating to casework and attending relevant subject based training, briefings and networking events with the Institute of Money Advisers and other bodies.

• Travel across multiple sites in Greater Manchester is required, we currently have offices in Wigan, Bolton, Bury, Rochdale, Oldham, Manchester City Centre, Stockport and Tameside

Company Description

Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.

Qualifications

As our Debt Advisor, you will have:

• Recent experience of providing debt advice and have successfully completed the Certificate in Money Advice Practice.
• Experience of working in a fast paced, evolving environment with the ability to manage multiple priorities.
• Experience of working in a performance target driven environment, such as business to business sales or equivalent.
• Excellent communication skills with the ability to persuade, influence and listen to others.
• The ability to effectively network to build and maintain effective relationships internally and externally.
• High level digital literacy skills, and data accuracy skills, including strong working knowledge of Microsoft Office applications and web-based communication technologies.
• The post is subject to an enhanced DBS check.

Additional Information

As Ingeus, we’ve spent time listening to our employees to build our benefits package;

• 25 days annual leave plus bank holidays with the opportunity to salary trade extra
• EAP Support programme available 24/7 with access to 6 x counselling sessions
• Private Medical Insurance
• Eyecare vouchers with help to purchase new glasses
• Life assurance
• Online discount shopping via Perks at Work
• Cycle to Work scheme
• Season ticket loan
• Up to two days each year dedicated to Community Giving (Volunteering)
• Access to Salary Finance; financial education and advice
• The opportunity to buy extra perks such as, critical Illness Cover, dental insurance
• Long Service Awards

Ingeus, governments, employers, and local partners design and deliver services to solve complex challenges caused by social and technological change. Our services improve opportunities and help create strong societies in which people have the independence, knowledge, and know-how to thrive.

We’re purpose-led, passionate and proud to work with customers and communities to drive social change.

At Ingeus, our culture is built on the principle of treating everyone with dignity, ensuring that every individual is comfortable, confident and recognised for the value of their contributions.

We are always keen to learn what neurodiverse colleagues can offer to our contracts, to assist with this we offer a full breakdown of our application, screening and interview process please get in touch via email at [e-mail].

Please note, the advert may end early if we receive sufficient applications