Finance Benefit and Debt Advisor

Ingeus UK; Gloucester, West of England, Bath; Remote; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

EAP Support programme

Private medical insurance

Life assurance

Eyecare vouchers

Cycle to Work scheme

Job summary

Ingeus UK is seeking a Finance, Benefit and Debt Advisor to support individuals within the probation service in Gloucester, Bristol and Bath. The role focuses on practical budgeting, benefits applications and money management to help service users regain control of their finances.

You’ll handle a busy caseload, maintain meticulous records, and work with external agencies. The job offers a permanent, full-time contract with a salary of £28,755.41 and a focus on safeguarding and flexible,

Qualifications

• Experience delivering budgeting, benefits guidance and money management support.
• Ability to work with external agencies and housing/utility providers.
• Strong organisation and diary management with detailed record-keeping.
• Safeguarding awareness and ability to identify risks.
• Flexible, compassionate and non-judgemental approach when supporting vulnerable people.

Responsibilities

• Provide information, advice and support to individuals to regain control over finances.
• Support multiple individuals, chase responses from stakeholders and track progress.
• Deliver group and 121 sessions on financial literacy and money management.

Skills

Budgeting & financial guidance

Benefits applications

Money management

Relationship building

Organisation & time management

Safeguarding awareness

Compassionate approach

Flexibility

Job description

Finance, Benefit and Debt Advisor

Salary: £28,755.41
Location:Gloucester, Bristol and Bath

Contract: Full Time Permanent

Rebuilding your life whilst on probation is one of the toughest challenges a person can face.Financial difficulties can often create additional barriers to moving forward. But with the right support, it’s possible.

We’re looking for aFinance Benefit and Debt Advisor — someone with a rare mix of practicality, compassion, organisation and flexibility. We understand that rehabilitation isn’t just about offering advice; it’s about pro-actively supporting someone to break down their financial barriers enabling them to move forward.

This is a demanding role; you'll be working in a challenging environment with people who have complex needs and who can be reluctant to engage. But when you help someone break the cycle and you see them take real steps forward, it’s a great feeling.

About the Role:

Primarily based out of the probation office, you’ll provide information, advice and support to individuals helping them regain control over their finances.

This is a busy role, you’ll support multiple individuals at once, ensuring each person gets the focused support they need, while keeping meticulous records of every interaction to measure progress and ensure effective interventions. You will be chasing responses from stakeholders, following up benefit applications and keeping across all aspects of money management for each person.

What You’ll Be Doing:

• Advice and Support: Covering budgeting, arranging payment plans, accessing and applying for benefits, support with opening bank accounts and supporting them to gain an understanding of their finances.
• Working with external agenciesSuch as local councils and charities, housing providers, utility providers and probation to provide practical support and guidance.
• Administration: You will keep meticulous records of every interaction ensuring effective interventions at each appointment.
• Group & 121 Delivery: Delivering support in various settings, either through tailored support sessions or utilising set interventions and learning materials. Deliver workshops on financial literacy and money management alongside 121 interventions

What We’re Looking For:

• Relationship Building:You’re able to connect with people at all levels, engaging with key stakeholders within Probation and building relationships with Service Users in a way that’s genuine and promotes trust.
• Compassionate, non-judgemental approach: You will be supporting vulnerable people who may have complex needs, mental health challenges, or addiction.
• Organisation and time management:You can handle a busy caseload and stay on top of detailed records by effectively planning and managing your own diary.
• Safeguarding awareness: You are supporting complex individuals at a challenging time in their lives and will need to be able to identify any safeguarding risks. You will be fully supported following any challenging interventions.
• Flexibility:You’ll need to be comfortable with change and be able to think on your feet.

Due to the locations covered ability to travel is a requirement of the role.

Company Description

Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives

Additional Information

Whilst we welcome applications from those with lived experience, this role requires an enhanced DBS check and HMPPS EL1 vetting. Due to the time required to complete these checks, successful candidates will be offered a start date at least 6 weeks from the point of job offer. This should allow sufficient time for all necessary pre-employment clearances to be obtained

Our Justice division is dedicated to transforming lives and creating safer communities. Our mission is to reducereoffending, build stronger communities, and help people realise their potential.

At Ingeus, we’ve spent time listening to our employees to build our benefits package;

• 25 days of annual leaveplus bank holidays, with the option to trade for additional leave.
• EAPSupport programmeavailable 24/7, including 6 free counselling sessions.
• Private medical insuranceandlife assurance.
• Up to2 days of Community Giving (volunteering)each year to support a cause that matters to you.
• Eyecarevouchersto help with glasses or eye care.
• Online Shopping discounts
• Cycle to Work schemeandtravel season ticket loan.
• Long service awardsto celebrate your commitment.
• Salary Financeoffering financial education and advice.
• The opportunity to purchase extra benefits likecritical illness coveranddental insurance.

We understand that everyone’s journey is different, and we’re committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments—whether that’s help with the application, interview format, or anything else,we’re here to listen and work with you to find the best approach.

Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please don’t hesitate to contact us at [e-mail] to discuss how we can support you