Restart Advisor

Ingeus UK; Greater London; Hybrid; GBP 29,000 - 36,000; Full time

Job summary

Ingeus UK is recruiting an Employment Advisor in Lewisham to coach participants toward sustainable employment. You will conduct diagnostics, support career development, and signpost to services to address barriers while helping clients craft CVs and cover letters, and prepare for interviews.

The role focuses on achieving targets, delivering holistic support, and maintaining accurate participant records within set timelines.

Qualifications

• Experience in fast-paced environment.
• The ability to motivate, inspire, and challenge participants to achieve their fullest potential.
• Strong experience in delivering against and exceeding performance targets and engaging participants in personal growth and mindset transformation driving positive change.
• Exceptional communication skills—able to inspire and influence participants while addressing diverse needs and contacting employers and external stakeholders.
• Flexible and creative in solving complex challenges.
• High-level digital literacy.
• Excellent organisational skills—manage a varied caseload and deliver exceptional support while juggling multiple priorities.

Responsibilities

• Collaborate with participants through diagnostic assessments to identify barriers and actions.
• Meet and exceed performance targets by refining strategies and gathering input for better outcomes.
• Signpost participants to internal and external services for debt management, mental health, and career coaching.
• Help participants craft professional CVs, tailored statements, and cover letters for job searches.
• Prepare participants for interviews with mock sessions and assessment exercises to build confidence.
• Maintain accurate electronic records reflecting coaching and employment placement activities within required timescales.

Skills

Diagnostic assessments

Performance targets

Signposting services

CV writing

Interview practice

Record keeping

Coaching

Digital literacy

Tools

Digital tools

Job description

Employment Advisor
Salary: Starting at £32,728 per annum + Package
Location: Lewisham

Are you passionate about making a difference and creating positive social impact? As a Restart Advisor, you will play a transformational role in coaching and empowering individuals. You will be helping participants unlock their potential and guiding them toward sustainable employment, from career coaching to personal development, addressing complex and varied challenges along the way.

What you'll be doing:

• Collaborating with participants through diagnostic assessments to identify barriers and create action plans that shift mindsets and identify the steps needed to secure meaningful employment
• Meeting and exceeding performance targets by continuously improving strategies and seeking input to deliver the best outcomes for participants and the wider community
• Understanding and signposting participants to internal and external services that address needs such as debt management, mental health, and career coaching
• Ensuring that participants have well-crafted, professional CVs, tailored supporting statements, and cover letters to help support with job searches
• Preparing participants for interviews by conducting mock interviews and assessment activities and helping them build confidence in their abilities.
• Maintaining accurate electronic participant records that reflect the broad spectrum of support offered, from coaching through to employment placement, within the required timescales and to the required standards

Company Description

Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.

We're purpose-led, passionate and proud to work with customers and communities to drive social change.

At Ingeus, our culture is built on the principle of treating everyone with dignity, ensuring that every individual is comfortable, confident and recognised for the value of their contributions.

We are always keen to learn what neurodiverse colleagues can offer to our contracts, to assist with this we offer a full breakdown of our application, screening and interview process.

Qualifications

You will Require:

• Experience working in fast-paced environment
• The ability to motivate, inspire, and challenge participants to achieve their fullest potential
• Strong experience in delivering against and exceeding performance targets and engaging participants in personal growth and mindset transformation driving positive change
• Exceptional communication skills- inspire and influence participants while addressing their diverse needs with flexibility, robustness and creativity, as well as contacting employers and other external stakeholders to identify opportunities for participants
• Flexible and creative in solving complex challenges
• High-level digital literacy
• Excellent organisational skills- able to manage a varied caseload and deliver exceptional support while juggling multiple priorities

Additional Information

Ingeus, governments, employers, and local partners design and deliver services to solve complex challenges caused by social and technological change. Our services improve opportunities and help create strong societies in which people have the independence, knowledge, and know-how to thrive.

We're purpose-led, passionate and proud to work with customers and communities to drive social change.

At Ingeus, our culture is built on the principle of treating everyone with dignity, ensuring that every individual is comfortable, confident and recognised for the value of their contributions.

We are always keen to learn what neurodiverse colleagues can offer to our contracts, to assist with this we offer a full breakdown of our application, screening and interview process.

Equality Act 2010 and Positive Action

Under the Equality Act 2010, employers can take positive action to help disadvantaged or underrepresented groups- such as people over 50, disabled individuals, or ethnic minorities- provided:

• The action is proportionate.
• It aims to overcome disadvantage, meet different needs, or encourage participation.
• It does not amount to positive discrimination, such as automatically selecting someone solely based on a protected characteristic.

Therefore, we offer all eligible candidates from all priority groups who successfully complete stages 1 and 2 of the recruitment process a work trail prior to interview.

Please note, the advert may end early if we receive sufficient applications.