Debt Advisor – Manchester (Travel Across Sites)

Ingeus UK; Manchester; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Private Medical Insurance

Cycle to Work scheme

Salary Finance access

Job summary

Ingeus UK is seeking a Debt Advisor in Manchester to provide confidential debt advice, manage caseloads and support participants with money solutions. The role requires travel across multiple Greater Manchester sites and a 37.5-hour week, Monday to Friday, with salary around £30,000 per year plus company benefits.

You will liaise with creditors, assist with budgeting and income maximisation, and maintain precise case records. An enhanced DBS check is required.

Qualifications

• Recent experience providing debt advice.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in a performance target driven environment.
• Excellent communication with the ability to persuade, influence and listen to others.
• Ability to effectively network to build and maintain relationships internally and externally.
• High level digital literacy and data accuracy, including MS Office and web-based tech.
• Post is subject to an enhanced DBS check.

Responsibilities

• Provide confidential debt advice and support to participants; help with money solutions and income maximisation.
• Manage a caseload and work with participants on action plans and progress reviews.
• Collaborate with the Delivery Team to meet contract requirements, performance targets and quality standards.
• Liaise with creditors, DWP, Job Centre Plus, landlords and utility companies on arrears and payments.
• Deliver money advice group sessions, workshops and briefings on budgeting and credit options.
• Maintain accurate, up-to-date records of all participant interactions and actions.
• Set up payment plans with utilities and support applications to relevant funds.
• Keep informed on legislation and policies through training and networking.

Skills

Debt advice

Communication skills

Networking

Digital literacy

Multitasking

Education

Certificate in Money Advice Practice

Tools

Microsoft Office

Job description

Ingeus UK is seeking a Debt Advisor in Manchester to provide confidential debt advice, manage caseloads and support participants with money solutions. The role requires travel across multiple Greater Manchester sites and a 37.5-hour week, Monday to Friday, with salary around £30,000 per year plus company benefits.

You will liaise with creditors, assist with budgeting and income maximisation, and maintain precise case records. An enhanced DBS check is required.