Responsive Repairs Team Leader (Housing Services)

Sheffield City Council HQ

Sheffield

On-site

GBP 32,000 - 42,000

Full time

14 days+

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Benefits offered by this job

Local Government Pension Scheme

Generous annual leave entitlement

Flexible and agile working options

Learning and development opportunities

Career progression pathways

Opportunity to make a real difference

Job summary

Sheffield City Council is seeking four experienced Team Leaders to head our Responsive Repairs team in Sheffield. You will oversee frontline operatives, drive performance, and ensure safe, high-quality repairs for our housing stock.

You’ll coach and manage staff, monitor service indicators, and promote a customer-first culture across the repair journey, while working with Housing Services and other stakeholders to continuously improve service delivery.

Qualifications

Experience of leading or supervising operational teams within a repairs, maintenance, construction or housing environment.
Strong people management and leadership skills.
Experience of managing performance and driving service improvements.
Excellent customer service and communication skills.
Good understanding of health and safety legislation and operational compliance requirements.
Ability to analyse performance information and make effective decisions.
Strong organisational and planning skills.
Proficient in the use of IT systems and performance management tools.

Responsibilities

Lead, motivate and support a team of multi-skilled operatives and apprentices.
Effectively manage attendance, wellbeing, conduct and capability issues in accordance with Council policies and procedures.
Provide coaching, supervision and regular performance reviews to support staff development and continuous improvement.
Ensure operatives are deployed efficiently to meet service demand and maximise productivity.
Foster a positive team culture focused on accountability, collaboration and delivering excellent outcomes for customers.
Champion a customer-first approach across the service.
Ensure customers are kept informed throughout the lifecycle of their repair.
Respond to customer concerns, complaints and service requests professionally and promptly.
Work collaboratively with Housing Services, Contact Centre colleagues and other stakeholders to resolve issues and improve customer experience.
Promote a culture where customer feedback is used to drive service improvements.
Monitor and manage team performance against key service indicators, including repair completion times, productivity, quality standards and customer satisfaction.
Analyse performance data and identify opportunities for improvement.
Ensure repairs are completed to the required quality standards and within agreed timescales.
Monitor the use of materials, resources and contractor support to achieve value for money.
Prepare and present performance information, identifying risks, trends and corrective actions where required.
Lead by example in promoting a positive health and safety culture.
Ensure all work is undertaken in accordance with Sheffield City Council Health and Safety policies, procedures and statutory requirements.
Carry out site inspections, toolbox talks and safety monitoring activities.
Investigate incidents, near misses and unsafe practices, ensuring lessons learned are implemented.
Ensure operatives have the appropriate training, equipment and competence to undertake their duties safely.
Support compliance with CDM Regulations, risk assessments, safe systems of work and all relevant construction and housing legislation.