Repairs Administrator Wcc624955

Shared Services Partnership; City of Westminster; On-site; GBP 35,000 - 40,000; Part time

Job summary

Westminster City Council is seeking a Repairs Administrator to help ensure safe, well-maintained homes for residents and families. You will handle repairs administration across estates, work with the Damp and Mould team to meet Awaab’s Law timeframes, and support colleagues to deliver a high-quality service.

You will engage with residents, surveyors and contractors to resolve issues, coordinating tasks with care and ensuring a positive customer experience in a busy setting.

Qualifications

• Experience in a fast-paced multi-disciplinary environment.
• Ability to manage inbox and prioritise tasks.
• Strong communication and stakeholder engagement.
• Commitment to equality and diversity.

Responsibilities

• Administer repairs and related services across estates, ensuring timely responses.
• Collaborate with Damp and Mould team to meet Awaab’s Law timeframes.
• Liaise with residents, surveyors and contractors to resolve issues.
• Support planning, co-ordination and delivery of repairs projects.

Skills

Communication skills

Organisational skills

IT literacy

Customer service

Tools

Microsoft Office

Job description

Salary range: £35,493 - £39,915 per annum. Salary negotiable depending upon experience
Work location: 155 Westbourne Terrace, Westminster W2 6JX
Hours per week: 36
Contract type: Temporary up to 24 months
Closing date: 29 September 2026
Interview date: To be confirmed

About Us:

THE EXTRAORDINARY STORY OF THE IMPOSSIBLE DREAM
Housing and Commercial Partnerships in Westminster City Council is a world of extraordinary stories. Where people use their vision and commitment to open doors for the next generations.
Nothing beats the feeling of helping someone find their passion. At Westminster City Council, our City Lions team helps young local people engage with culture, creativity and dreams. When they came across a lonely, isolated 16-year-old who called himself a failure, they knew what to do. They worked 1-2-1 to find the thing this boy really loved. YouTube, it turned out. But it’s impossible to turn that into a career, right? Wrong. A week later, he was enrolled on the British Film Institute film-making programme. It was the ultimate light-bulb moment. And it turned him into what he is today – a budding Spielberg with a world of opportunity at his feet.
Please view the extraordinary story of the Impossible Dream here .

The Role:

As a Repairs Administrator, you can make your own powerful contribution by helping us make sure the housing needs of everyone, from residents and families to social care users, are met.
You'll be responsible for the administration of repairs and related services across different estates. This will include working with the Damp and Mould team to ensure compliance with Awaab’s Law timeframes. You’ll support the team to perform at their best and ensure a high-quality service. In return, we’ll support you to develop your skills and enable you to apply resident-centred best practice in everything you do.
As well as working with a range of Repairs and Housing colleagues you’ll liaise with residents, with a focus on customer experience and satisfaction. It will mean quickly understanding the context you’re working in, and working closely with residents, surveyors and fellow contractors to resolve any challenging issues.
Our residents deserve to live in safe, well maintained and high-quality homes. This rewarding role gives you the opportunity to help ensure they do. It’s important work with an impactful service, in a varied, friendly and fast-paced environment.
Please refer to the Job Description for more information.

With experience of working with and supporting officers in a fast-paced multi-disciplinary environment, you’re able to work under pressure to manage competing priorities and meet tight deadlines. A confident communicator, you can engage, influence and grow strong working relationships with internal and external customers while networking across different areas. And, experienced in inbox management, you should also be IT literate in a wide range of Microsoft products.
From planning through to delivery, you bring strong organisational and time management skills and attention to detail to everything you do. You can co-ordinate tasks and projects with the ability to grasp concepts quickly, consider options and suggest new ideas. We also expect you to be committed to supporting equality and diversity, with the ability to deal with people at all levels confidently, sensitively and diplomatically.
Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.
At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is Our Westminster Way. To find out more about how we do this visit https://www.westminster.gov.uk/health-and-social-care/
As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.
The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.