Patient Pathway Coordinator - Respiratory Department

Epson and Stelier University Hospital NHS Foundation Trust; Epsom; On-site; GBP 21,000 - 27,000; Full time

Job summary

NHS South West London Recruitment Hub is seeking an administrative professional for a healthcare setting in the UK. The role involves handling patient administration tasks, customer care, and ensuring efficient office procedures. Strong IT skills and knowledge of NHS service pathways are desirable.

Applicants should have GCSE English, an NVQ 3 in Business Admin or equivalent, and experience with NHS systems. DBS considerations and safeguarding duties may apply, with closing dates varying.

Qualifications

• GCSE English at grade C or above.
• Experience using a full range of IT/patient administration systems.
• Experience in patient administration in a healthcare setting.

Skills

IT systems experience

Patient administration

Customer care

Prioritisation

Equality and diversity

Computer proficiency

Education

GCSE English C or above

NVQ level 3 in Business Admin or Customer Care

Tools

NHS patient administration systems

Job description

Detailed job description and main responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.

Person specification

Qualifications

Essential criteria

• Good general education with GCSE or equivalent in English at grade C or above

Desirable criteria

• NVQ level 3 in Business Administration or Customer Care of equivalent

Experience

Essential criteria

• Experience of using a full range of IT/Patient administration systems
• Experience of patient administration work in a healthcare setting

Desirable criteria

• Experience working in a similar role in a hospital/health care setting

Skills and knowledge

Essential criteria

• Experience dealing with customer complaints and customer care
• The ability to prioritise tasks effectively without direct supervision
• Computer proficiency
• Knowledge of NHS service provision including the pathway of care
• Knowledge of healthcare administrative systems and processes
• Equality and diversity knowledge

Your recruitment team

The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:

E: [e-mail]

Your application

Please ensure your supporting statement clearly reflects the job description and person specification, as shortlisting will be based on these criteria.

Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.

Use of Artificial Intelligence

We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.

References

Please provide a minimum of 3 years' employment and/or education history, including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.

Closing date

To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.

Shortlisting

If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.

Application feedback

If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.

Safeguarding and DBS Checks

We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.