Resourcing Partner

GradBay; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

GradBay is seeking a proactive Client Success professional to support recruitment campaigns for young talent. You will ensure candidates feel informed and supported, coordinating communications and processes across stakeholders.

Responsibilities include managing applicant pipelines, planning assessment events, and maintaining timely updates to clients and candidates. A customer-facing background and interest in early careers are essential for success in this role.

Qualifications

• Previous experience in a customer-facing role is essential.
• Recruitment experience is a plus.
• Familiarity with the early careers space.
• Genuine interest in delivering top-tier support to candidates.

Responsibilities

• Maintain a strong pipeline of applicants to meet client hiring needs with diversity and quality.
• Run interactive sessions or training to assist hiring teams in understanding the assessment process.
• Keep application processes on track, ensuring timely movement through the hiring funnel.
• Build and maintain strong client relationships through professional communication both online and in person.
• Plan and manage assessment events, including interview scheduling and candidate communication.
• Communicate updates and outcomes to candidates, including feedback where appropriate.
• Maintain records and recruitment status reports accurately.
• Ensure candidates feel informed and supported throughout the process.
• Collaborate with colleagues to coordinate campaigns smoothly.
• Attend team check-ins and contribute ideas and updates.
• Handle competing tasks with strong time management during busy cycles.

Skills

Customer-facing experience

Recruitment experience

Early careers domain knowledge

Candidate support

Clear communication

Organisational skills

Team player

Resilience under pressure

Job description

Our client is committed to helping young people explore their future career paths by combining digital innovation, useful resources, and insightful guidance. This work requires not just tools—but real understanding and collaboration.

Their approach involves working closely with academic institutions, employers, and tech partners to create opportunities for students. Our goal isn’t just job matching—it’s about helping individuals unlock potential, gain clarity, and grow in confidence as they enter the world of work.

They are looking for motivated individual to support the successful delivery of recruitment campaigns. You'll play a key role in providing high-quality service to clients and ensuring candidates feel supported and informed every step of the way.

This role involves working with stakeholders across different parts of the business, helping manage application processes, assessments, and communications—creating a seamless and positive recruitment journey for all involved.

Client Success

• Help maintain a strong pipeline of applicants to meet the hiring needs of clients, ensuring diversity and quality throughout.
• Run interactive sessions or training to assist hiring teams in understanding the assessment process and their involvement in candidate evaluation.
• Keep application processes on track, ensuring prompt movement through the hiring funnel and meeting agreed turnaround times.
• Build and maintain strong client relationships through professional, timely communication both online and face-to-face.

Candidate Journey

• Plan and manage assessment events, including interview scheduling, candidate communication, and logistics.
• Communicate updates and outcomes to candidates, including constructive feedback where appropriate.
• Keep records and recruitment status reports accurate and up to date.
• Ensure candidates feel informed and supported, answering queries clearly and efficiently throughout the process.
• Maintain open communication with colleagues to ensure smooth coordination during campaigns.
• Attend team check-ins and contribute ideas and updates.
• Manage competing tasks with flexibility and strong time management, particularly during busy recruitment cycles.

Personal Attributes

• Confident and adaptable communicator, able to tailor messaging for different audiences, including hiring teams and applicants.
• Strong organisational skills and a clear sense of priority management.
• A collaborative team player who thrives under pressure and remains calm in busy periods.
• Client-focused, with a professional and commercial mindset.
• Resilient, with the ability to juggle multiple tasks without losing focus.

Skills & Experience

• Previous experience in a customer-facing role is essential; recruitment experience is a plus.
• Familiarity with the early careers space
• A genuine interest in delivering top-tier support to candidates.