Associate Partner- Delivery & Customer Experience

Global Resourcing - Executive Search, Interim & Consulting; United Kingdom; À distance; GBP 100 000 - 160 000; Plein temps

Avantages offerts par ce poste

Annual company bonus scheme

Share options scheme

25 days holiday plus discretionary

Fully remote & home-based working

Résumé du poste

Global Resourcing - Executive Search, Interim & Consulting seeks an Associate Delivery Partner to lead candidate sourcing and delivery for high-profile campaigns. You will engage with customers, build diverse pipelines and drive market intelligence to fuel growth in the AI space.

The role emphasizes executive search experience, strong stakeholder management, and the ability to convert insights into new business opportunities while maintaining exemplary service levels and CRM discipline.

Qualifications

• Experience in recruitment, resourcing or search research, ideally in public sector or DDaT.
• Ability to identify, engage and present exceptional candidates.
• Strong candidate engagement and market insight abilities.

Responsabilités

• Lead candidate identification on live campaigns using job boards and networks.
• Build talent pools across digital, data, technology and AI disciplines.
• Screen, interview and shortlist candidates and manage process flow.
• Support executive search processes with research and market mapping.
• Generate business leads and pass context to the sales team for quick action.
• Maintain high-quality CRM data and professional client communication.

Connaissances

Candidate sourcing

Executive search

Stakeholder management

Business development

Market intelligence

Outils

LinkedIn

Boolean search

CRM systems

Description du poste

Associate Partner - Delivery & Customer Experience

Since being established in 1997, Global Resourcing has been increasingly recognised as the go-to partner for digital, data and technology recruitment and consultancy delivery in the public and non-profit sectors

We are dedicated to finding and attracting the right digital, data and technology specialists to help shape society, and support our valued customers through a range of innovative and customer centric services. Our customers value us for our advice, collaborative approach, rigour, ethics, community of professionals and talent expertise to deliver genuine performance improvements and transformation.

We have worked hard to build an exceptional team and recognise that diversity of experience, thinking and personality can bring fresh vitality and creativity to teams; as the bedrock of innovation.

As an independent, niche and family-owned business, we care deeply about providing a service that is innovative, high quality, cost effective and ultimately successful.

The role

Our continued growth means that we are seeking an ambitious Associate Delivery Partner to support the needs of our valued and high-profile customer base. Working alongside our Partners, you will have the opportunity to contribute to some of the most high-profile search campaigns in the digital, data and technology space and, increasingly, support our customers’ growth into the AI space.

This role is ideal for someone with a solid grounding in recruitment, resourcing or search research who is ready to take the next step in their career. Your focus will be on finding and engaging exceptional candidates, keeping our customers highly satisfied, and bringing market intelligence and new business leads to our sales team. You will undertake the following:

Candidate sourcing and delivery

• Leading candidate identification and research on live campaigns, using job boards, LinkedIn, our CRM, referrals and your own networks to build strong and diverse longlists.
• Identifying new sources of candidates and building talent pools across digital, data, technology and AI disciplines that will maximise future revenue.
• Headhunting passive candidates and presenting opportunities to them in a compelling and professional way.
• Undertaking screening, interviewing, shortlisting and process management, and supporting the effective closing of candidates to ensure acceptance upon offer.
• Supporting Partners on executive search processes, including research, market mapping and candidate reports.
• Contributing to the fulfilment of a range of customer requests, including interim, fixed term and permanent contingent roles, and team builds for statements of work.
• Ensuring highly effective and qualitative candidate engagement at all times and offering constructive feedback to candidates following any stage of our processes.
• Producing high quality documentation, including advertisements, candidate profiles and shortlist reports, without errors.
• Generating a steady flow of qualified business leads and passing them to the sales team with the context they need to act quickly.
• Monitoring the market for possible leads, and sharing timely intelligence with sales colleagues.
• Using every candidate and client conversation to gather market insight, such as upcoming programmes, hiring plans, leadership changes and competitor activity, and recording it accurately in our CRM.
• Booking regular meetings with new and existing customers to generate sales opportunities for colleagues.
• Understanding and being able to relay our basic service propositions, frameworks and track record to any possible customer.
• Driving the highest level of customer satisfaction with new and existing customers through regular telephone-based engagement, meetings and clear progress updates on their campaigns.
• Building strong relationships with hiring managers and stakeholders, and developing these towards executive level with the support of our Partners.
• Engaging with customers to fully understand their needs and tailor service delivery accordingly.
• Gathering feedback from customers and candidates at the end of each assignment and acting on it to improve our service.
• Communicating effectively and professionally with stakeholders at all levels both internally and externally.
• Meeting with and travelling to clients where and when required.

Working with the team

• Supporting colleagues with the generation of proposals and tendering documentation as required.
• Contributing to regular, relevant and high-quality marketing and blog content alongside your colleagues.
• Always ensuring the accuracy of CRM data and fully utilising company systems.
• Contributing to company meetings, events and training as required in a constructive, visible and engaging manner.
• Continuously seeking service and process improvements and suggesting them as they arise.
• Always ensuring adherence to compliance and legislative requirements and undertaking regular training in search of continuous improvement.

How we’ll measure success

• The quality and depth of the candidate pipelines and shortlists you deliver.
• The number of qualified leads and pieces of market intelligence you pass to the sales team, and how many turn into meetings and new business.
• Customer satisfaction feedback and repeat business from the customers you support.
• Candidate feedback on their experience of our process.
• The accuracy and completeness of your CRM records.
• Experience in recruitment, resourcing or search research, ideally within the public sector or DDaT disciplines. An understanding of retained search is an advantage.
• Strong candidate sourcing skills, including confident use of LinkedIn, Boolean search, job boards and CRM systems.
• Commercial curiosity, with a natural eye for business opportunities and a willingness to share them with colleagues.
• Committed to the highest possible service levels and the best possible experience for customers and candidates.
• Keen to learn our suite of services and able to discuss them confidently with a range of stakeholders.
• Highly developed communication skills, both oral and written.
• Self-motivated and well organised, able to manage your own workload while working closely with our Partners.
• Positive, passionate, professional and enthusiastic.
• Courteous and supportive towards colleagues.
• Dedication to systems and data accuracy within our CRM at all times.
• Able to suggest innovative ideas for improvements and to value those of others.
• A competitive salary and commission structure free of minimum requirement.
• Flexible working hours and fully remote and home-based working, built around outcomes.
• Technology and tools needed to be successful.
• A committed and supportive team.
• Annual company bonus scheme
• Access to a share options scheme.
• Quarterly residential trips to connect with your colleagues.
• Company pension scheme.
• 25 days holiday plus discretionary holiday and volunteering days.

Our vision is to consistently be seen as the leading public and non-profit sector talent solutions partner for digitaland technology transformation. Join us on our journey.