Resources Caseworker - Level 1 - Finance

TN United Kingdom; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits to join a dedicated team at a local council, providing essential support services to enhance community finance operations. In this role, you will engage in a variety of tasks, from processing notifications and managing invoices to resolving customer queries. The ideal candidate will possess excellent communication skills and a strong attention to detail, ensuring high standards of service delivery. With flexible working arrangements and a commitment to employee wellbeing, this position offers a supportive environment for professional growth and development. If you thrive in a collaborative setting and are eager to make a positive impact, this role is perfect for you.

Benefits

Flexible working arrangements

Health and wellbeing initiatives

Discounts at high street shops

Extra flexi days

Qualifications

• Minimum of 5 GCSEs with passes in English and Maths.
• Strong communication and organizational skills required.

Responsibilities

• Process notifications and manage customer amendments.
• Investigate unpaid Direct Debits and process refunds.
• Respond to internal and external enquiries.

Skills

Team working skills

Time management

Organizational skills

Communication skills

Presentation skills

Attention to detail

Customer focus

Education

5 GCSEs including English and Maths

Tools

IT systems

Job description

Job Description:

This is an exciting opportunity to join the Resources Casework Team at Guildford Borough Council.

The team provides excellent support services to the council, focusing on Finance business support, and acts as the first point of contact for advice and support to internal and external customers. The post holder will respond to and resolve support service requests using established systems, processes, and workflows for all council teams.

We are seeking a self-motivated individual who can work well within a team and also use their own initiative. You should demonstrate excellent attention to detail, accuracy, and a strong customer focus to ensure high standards of support and advice. The ability to multitask and work across different functional areas is advantageous.

What you’ll do on a typical day:

• Process 'tell us once' notifications
• Review and respond to transfer enquiries
• Open and sort mail
• Set up Direct Debits
• Investigate and resolve unpaid Direct Debits
• Manage recurring invoices and subscriptions
• Issue debt recovery letters
• Identify write-offs
• Set up payment plans
• Manage and approve customer amendments and new customers
• Respond to internal and external enquiries
• Clear daily suspense accounts
• Process refunds
• Make invoice corrections
• Perform additional duties as required by management

What you will need to succeed:

• Strong team working skills
• A minimum of 5 GCSEs, including passes at level 4 or above in English and Maths
• Excellent time management and organizational skills
• Strong communication and presentation skills, with the ability to report clearly and concisely, especially on complex issues
• Willingness to develop competence in various IT systems and packages
• Ability to communicate effectively with people from diverse social, economic, and professional backgrounds
• Previous experience in an AR/AP/Finance environment is beneficial but not essential

The role requires an agile working approach. Roles are typically appointed at the bottom of the pay scale.

What’s in it for you?

Guildford Borough Council employs around 700 staff and offers a diverse working environment with flexible arrangements, including varied start and finish times, options to work from home, and extra flexi days (by agreement). Benefits include health and wellbeing initiatives and discounts at various high street shops and supermarkets.