Resource Planning Support Analyst

The Acorn Group; Liverpool; Hybrid; GBP 27,000 - 37,000; Full time

Benefits offered by this job

35 days holiday

24/7 mental health support

Hybrid working options

Flexible benefits

Recognition awards

Job summary

The Acorn Group is seeking a Resource Planning Support Analyst in Liverpool. You will forecast and plan resources, provide performance data, support team leaders and senior management, and monitor daily schedules to drive cost-effective, high-quality customer services. Hybrid working is available.

Ideal candidates have experience with workforce management software, strong Excel skills, and a proven ability to analyze large data sets to generate clear reports for decision making.

Qualifications

• Experience in a similar role within customer services.
• Proven ability to analyse large data sets and produce reports.
• Experience with workforce planning software.

Responsibilities

• Forecasting and planning of resources to meet service levels.
• Provide management information to compare against budget.
• Collaborate with stakeholders and senior management to improve service efficiency.

Skills

Workforce management software

Advanced Excel

Data analysis

Job description

We are looking for a Resource Planner to join the team - In this role youwill be responsible for the accurate forecasting and planning of resources within Customer Services. Includes theprovision of performance data, support of team leaders and the senior management team, administering and monitoring daily schedules and making recommendations that will improve the service and its efficiency. You will also manage resources to ensure the cost-effective delivery of high-quality and consistent services.

Role: Resource Planning Support Analyst

Location:Liverpool / Hybrid

Salary: £32,000

Working hours:37.5 hours, Monday to Friday from 9am to 5:30pm

What you will be doing:

• Ensuring the right number of team members are available to allow the provision of an excellent level of customer service
• Create staff schedules and rotas, providing management information to allow comparison against budget, managing holidays for customer service teams and monitoring adherence to work schedules alongside issue resolution timescales
• Working closely with stakeholders to understand the needs and requirements of teams, building key relationships throughout the group

What we are looking for:

• Previous experience in a similar background and experience with workforce management software
• Advanced knowledge of Excel
• Proven ability to critically analyse large volumes of data to produce reports

Grow with Acorn

AtAcorn Insurance,we’reproud of our Liverpool roots — and even prouder of how farwe’vecome. As part of theAcorn Group, we bring over 40 years of specialist insuranceexpertiseto the table. From humble beginnings,we’vegrown into a national leader, now employing1,700+ people across the UKandreached a milestone £750 millionin total value of insurance policies written in 2024.

We’regrowing fast, with new opportunitiesemergingevery week.That growth islargely dueto the values we share:

• We run through walls for our customers and each other

• We challenge the status quo

• We succeed when we help those around us succeed

• We decide quickly when the smart thing to do is use our judgement

Benefits:

• A maximum of35 days’ holiday(dependingon role and tenure)including bank holidays,withadditionalbuy/sell options

• 24/7 mental health support& free counsellingavailable

• Grow with us:Through career fairs, leadership programs, and learning on the go!

• Flexible benefits, includingearly accesstosalaryviaour internal platform

• Hybrid working optionsto support work-life balance and individual needs

• Recognition awards, social events & more

Our Commitment to ourcolleague’s:

Thesearen’tjust words —they’rethe principles we live by. Andwe’reproud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

• Mindful Employer– championing mental health andwellbeing

• Disability Confident Level 1 & 2– creating accessible, inclusive opportunities

• Menopause Friendly accredited– supporting every stage of life

• Armed Forces Covenant signatory– honouring those who serve

• Armed Forces Defence employer recognition scheme- Supportingthose who serve

• Great Places to Work2024/25– fostering an engaging and positive workplace culture

• Best Place to Work for Development– proud to be investing in people’s future

• Best Place to Work for Women– breaking down barriers to women's career progression

Ifyou’relooking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool —Grow withAcorn.

A Few Things to Know Before You Apply

We’rereally excitedthatyou’reconsidering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:

If your application is successful, we willcommencerelevant employment checks prior to youcommencingemployment with us. These will include a standard criminal record check and an insolvency register check.

Visa Requirements
Becauseour training is quitecomprehensive,we can only consider applicants who haveat least one yearremainingon their Graduate or Post-Study Work visa.At the moment,we’renot able to offer visa sponsorship.

We’reHere to Support You
We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.