Resource Planning Support Analyst

Acorn Group; Liverpool; Hybrid; GBP 32,000 - 37,000; Full time

Benefits offered by this job

35 days holiday

Mental health support

Career development opportunities

Salary advance

Hybrid working

Recognition awards

Job summary

Acorn Group in Liverpool is seeking a Resource Planning Support Analyst to forecast and plan customer service resources, provide performance data, and support team leaders and senior management.

You will create staff schedules, monitor holidays, compare against budget, and build strong relationships with stakeholders to ensure cost-efficient delivery of high-quality service.

Qualifications

• Experience in a similar background and workforce management software.
• Advanced knowledge of Excel.
• Proven ability to critically analyse large volumes of data to produce reports.

Responsibilities

• Create staff schedules and rotas, providing management information to allow comparison against budget.
• Manage holidays for customer service teams and monitor adherence to work schedules alongside issue resolution timescales.
• Work closely with stakeholders to understand the needs and requirements of teams, building key relationships throughout the group.

Skills

Workforce planning

Data analysis

Stakeholder management

Tools

Excel

Job description

We are looking for a Resource Planner to join the team - In this role you will be responsible for the accurate forecasting and planning of resources within Customer Services. Includes the provision of performance data, support of team leaders and the senior management team, administering and monitoring daily schedules and making recommendations that will improve the service and its efficiency. You will also manage resources to ensure the cost-effective delivery of high-quality and consistent services.

Role

Resource Planning Support Analyst

Location

Liverpool / Hybrid

Salary

£32,000

Working hours

37.5 hours, Monday to Friday from 9am to 5:30pm

What you will be doing

• Ensuring the right number of team members are available to allow the provision of an excellent level of customer service
• Create staff schedules and rotas, providing management information to allow comparison against budget, managing holidays for customer service teams and monitoring adherence to work schedules alongside issue resolution timescales
• Working closely with stakeholders to understand the needs and requirements of teams, building key relationships throughout the group

What we are looking for

• Previous experience in a similar background and experience with workforce management software
• Advanced knowledge of Excel
• Proven ability to critically analyse large volumes of data to produce reports

Grow with Acorn

At Acorn Insurance, we're proud of our Liverpool roots — and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.

We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

• We run through walls for our customers and each other
• We challenge the status quo
• We succeed when we help those around us succeed
• We decide quickly when the smart thing to do is use our judgement

Benefits

• A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
• 24/7 mental health support & free counselling available
• Grow with us: Through career fairs, leadership programs, and learning on the go!
• Flexible benefits, including early access to salary via our internal platform
• Hybrid working optionsto support work-life balance and individual needs
• Recognition awards, social events & more

Our Commitment to our colleague’s

These aren’t just words — they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

• Mindful Employer – championing mental health and wellbeing
• Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
• Menopause Friendly accredited – supporting every stage of life
• Armed Forces Covenant signatory – honouring those who serve
• Armed Forces Defence employer recognition scheme - Supporting those who serve
• Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
• Best Place to Work for Development – proud to be investing in people’s future
• Best Place to Work for Women – breaking down barriers to women's career progression

If you're looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool — Grow with Acorn.

A Few Things to Know Before You Apply

We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:

If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.

Visa Requirements

Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.

We're Here to Support You

We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you're part of the team—just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.