Counter Fraud Motor Claims Handler

The Granite Group; Sevenoaks; Hybrid; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Hybrid working options

Mental health support

Flexible benefits

Career progression

Job summary

Acorn Insurance in the United Kingdom is seeking a Fraud Claims Investigator to manage a portfolio of suspect motor insurance claims from cradle to grave. You will oversee investigations, assess intelligence, and collaborate with service providers to achieve the correct case outcomes while upholding Treating Customers Fairly and FCA guidelines.

The role is based in Sevenoaks with hybrid working, 37.5 hours per week, and a salary of £26,350 to £34,800 plus up to £2,000 performance bonus per annum

Qualifications

• Experience managing investigations and an ability to interpret intelligence for case strategy.
• Strong understanding of indemnity, liability, and first party claims handling.
• Ability to work independently with minimal supervision and meet SLAs.
• Excellent negotiation and customer service skills.
• Knowledge of GDPR and FCA compliance requirements.

Responsibilities

• Manage investigations and assess intelligence to achieve correct case outcomes.
• Assess claims promptly and decide on appropriate actions.
• Interpret intelligence to drive investigation strategy.
• Manage a portfolio of claims ensuring adherence to procedures and SLAs.
• Ensure output accuracy and compliance with policies.

Skills

Investigation

Portfolio management

Claims handling

Negotiation

Customer service

GDPR compliance

Job description

This role includes investigating and managing a portfolio of suspect claims encompassing all types of fraud a motor insurer may face. You will be responsible for the effective control and investigation of a portfolio of claims from cradle to grave. You must adopt a proactive approach towards the investigation of claims and generate ideas contributing towards the continuous improvement and development of the team/department.

Location:Sevenoaks with hybrid

Working Hours:37.5 Hour a week, Monday to Friday 9am - 5:30pm

Salary:£26,350 to £34,800 Plus up to £2000 performance related bonus per annum, once established within your role.

What you\'ll be doing:

• Management of investigations, assessment of intelligence and interaction with investigative service suppliers to achieve the correct case outcome
• Expediently assess a wide variety of claims/referrals and decide on the appropriate course of action
• Accurately interpret intelligence and use it to drive an appropriate investigation strategy
• Proactively manage a portfolio of claims ensuring adherence to claims handling / claims investigation procedures, company protocols and service level agreements
• Ensure output achieves acceptable levels of accuracy and quantity
• Ensure strict adherence to company policies regarding Treating Customers Fairly, GDPR and FCA compliance
• Avoid any claims leakage whilst maximising savings/repudiations
• Ensure strict adherence to agreed counter fraud strategies
• Respond efficiently to telephone calls into the team/department
• Contribute towards the continuous improvement and development of the team/department and identify any possible process improvements and initiativesto drive quality referrals into the team

What we’re looking for:

• Good understanding of all aspects of claims handling including indemnity, liability, credit hire, property damage, first party claims and bodily injury claims
• Technically sound judgement along with effective portfolio management and file discipline ensuring the accuracy of reserves, communications and service levels are maintained
• Excellent organisational skills and the ability to work independently with minimum support
• Strong negotiation skills along with Excellent customer services skills
• An understanding of the intelligence and investigative tools available to validate claims
• Ability to provide clear and concise instructions to service providers to assist in the investigation of claims

Grow with Acorn

At Acorn Insurance,we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.

We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

• We run through walls for our customers and each other
• We challenge the status quo
• We succeed when we help those around us succeed
• We decide quickly when the smart thing to do is use our judgement
• A maximum of35 days’ holiday(dependingon role and tenure)including bank holidays,withadditionalbuy/sell options
• 24/7 mental health support& free counselling available
• Grow with us:Through career fairs, leadership programs, and learning on the go!
• Flexible benefits, includingearly accesstosalaryviaour internal platform
• Hybrid working options to support work-life balance and individual needs

Our Commitment to our colleagues:

Thesearen’tjust words —they’rethe principles we live by. And we’reproud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

• Mindful Employer– championing mental health andwellbeing
• Disability Confident Level 1 & 2– creating accessible, inclusive opportunities
• Menopause Friendly accredited– supporting every stage of life
• Armed Forces Covenant signatory– honouring those who serve
• Armed Forces Defence employer recognition scheme- Supportingthose who serve
• Great Places to Work2024/25– fostering an engaging and positive workplace culture
• Best Place to Work for Development– proud to be investing in people’s future
• Best Place to Work for Women– breaking down barriers to women\'s career progression

Ifyou’relooking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool —Grow withAcorn.

A Few Things to Know Before You Apply

We\’re really excitedthatyou’reconsidering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:

If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.

Visa Requirements

Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.

We’re Here to Support You

We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.