Resource Scheduler

TN United Kingdom; Richmond; On-site; GBP 31,000; Full time

Job summary

Ein renommiertes Unternehmen im Bereich soziale Wohnungswirtschaft sucht einen engagierten Resource Scheduler. In dieser spannenden Rolle sind Sie verantwortlich für die Planung und Buchung von Terminen, die Verwaltung von Ressourcen und die Sicherstellung eines hohen Kundenservices. Mit einem attraktiven Gehalt von £31,000 und großzügigen Urlaubstagen bietet diese Position eine hervorragende Work-Life-Balance. Das Unternehmen schätzt seine Mitarbeiter und bietet Zugang zu Gesundheits- und Wellnessgutscheinen. Wenn Sie ein talentierter Kundenservice-Profi sind, der in einer dynamischen Umgebung arbeiten möchte, ist dies die perfekte Gelegenheit für Sie.

Benefits

29 Tage Urlaub plus Feiertage

Gesundheits- und Wellnessgutscheine

Früher Feierabend am Freitag

Qualifications

• Erfahrung im Bereich Reparaturen/Wartung oder soziale Wohnungswirtschaft.
• Ausgezeichnete schriftliche und mündliche Kommunikationsfähigkeiten.

Responsibilities

• Planung und Buchung von Terminen für tägliche Arbeitsvolumen.
• Verwaltung von Kalendern und Bearbeitung von Eskalationen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Erfahrung in Reparaturen/Wartung

Datenanalyse

Job description

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Your newpany

A fantastic opportunity is available to work for an award-winning and reputable social housing organisation in the Richmond area to work on a permanent basis as a Resource Scheduler. The organisation is known for its social impact and strong core values which mirror their community spirit. The position has arisen due to internal movement, and the organisation is looking for a superstar customer service professional with a background in repairs, maintenance, or social housing. Please note this is a fully office-based role, so the candidate will need to live within a location close to the Richmond/Kingston area.

Your new role

Your role will involve the scheduling and booking of appointments for daily work volumes and ensuring the use of resources, arranging tasks for operatives and subcontractors for emergency, urgent, and routine jobs. You will manage calendars and ensure downtime is processed, address escalations and missed appointments, whilst maintaining a high level of customer service. You will fill in worksheets and analyse data on performance.

What you'll need to succeed

In order to be successful, you must have experience in repairs/maintenance or a social housing environment where scheduled repairs, dealing with contractors and engineers are prevalent. You will have excellent written and verbal communication skills and be within easy reach of the Richmond area as this is a fully on-site position.

What you'll get in return

In return, you will be offered a £31,000 annual salary with a permanent contract, extremely generous annual leave with 29 days plus bank holidays, 36 hours a week with standard operating hours either 8am or 9am, Monday to Friday (early finish on a Friday). You will also have access to healthcare and well-being vouchers of £30 per month to use as you please.