Resource Associate

Merlin Entertainments; Greater London; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

28 days holiday

Merlin Annual Passes

Merlin Magic Pass

Company bonus

Private pension

Staff discount

Ongoing training and development

Job summary

Merlin Entertainments invites applications for a Resource Associate at Chessington World of Adventures Resort. Located in Chessington, Surrey, the role supports onboarding, recruitment, training plans and employee relations across frontline teams to ensure safe, compliant operations.

You will coordinate inductions, manage training completion, and work with site operations to maintain appropriate skills coverage while upholding health and safety standards.

Qualifications

• Previous experience in an HR, administrative, or resource coordination role.
• Understanding of health, safety, and compliance requirements for rides.
• Familiarity with onboarding, training, absence management and Employee Relations processes.
• Experience in recruitment coordination is an advantage.
• Ability to manage priorities in a fast-paced environment.
• Clear and engaging communication for inductions and training.
• Ability to adapt and collaborate across teams.

Responsibilities

• Coordinate on-site recruitment activities and inductions.
• Develop and maintain frontline training plans and monitor completion.
• Collaborate with operational departments to ensure skills coverage.
• Lead employee performance and conduct processes with Health & Safety focus.

Skills

HR coordination

Recruitment coordination

Onboarding & training

Employee relations

Health & safety knowledge

Communication skills

Problem-solving

Team collaboration

Job description

What you'll bring to the team

Resource Associate

Location: Chessington World of Adventures Resort, Leatherhead Road, Chessington, Surrey, KT9 2NE

Hours: Guaranteed 20 hours per week with the opportunity to work up to 40 hours per week. Due to the nature of the role, you may be required to work some evenings, weekends and bank holidays. We can offer some flexibility on the days and hours worked.

Contract Type: Permanent, hourly

Here at Chessington World of Adventures, we are recruiting for a Resource Associate to join our Planning and Business Support team!

The Resource Associate plays a key role in supporting the successful integration of new team members, assisting with recruitment and training processes, and managing employee relations activities. As the first point of contact for candidates, you will be committed to delivering a positive onboarding experience, identifying opportunities to support employee development and performance, and helping to foster an inclusive workplace culture that contributes directly to improving our guest KPIs.

This role involves coordinating on-site recruitment activities, including raising requisitions, tracking candidate availability, and delivering engaging site inductions to ensure new hires are well prepared for their roles. The Resource Associate will also develop and maintain training plans for frontline teams, monitor training completion, and collaborate closely with operational departments to ensure the workforce has the appropriate skills coverage while meeting all health and safety and compliance requirements.

In addition, this role involves leading employee performance and conduct processes, with a particular focus on ride-related health, safety, and compliance matters. This will be done in partnership with the UK People Hub while ensuring accurate record keeping and providing regular updates to Resort Management.

Qualifications & Experience

• Previous experience in an HR, administrative, or resource coordination role (preferred)
• Understanding of health, safety, and compliance requirements for rides is preferrable
• Familiarity with onboarding, training, absence management and Employee Relations processes
• Experience in recruitment coordination is an advantage
• Previous experience of working in a fast-paced environment with an ability to manage differing priorities
• Clear and engaging communication skills for delivering inductions and training
• Ability to problem-solve, adapt to changing priorities, and work collaboratively across teams

Benefits

• 28 days holiday (including bank holidays)
• Enjoy the Ride' Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year's service
• Company bonus
• Private pension scheme
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Ongoing training and development opportunities
• Plus, many more…

Pay Range

GBP £13.46/Hr.