Resource Associate

Merlin; Greater London; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

28 days holiday including bank

Merlin Annual Passes

Company bonus

Private pension

40% LEGO discount

25% onsite discount

Training and development

Job summary

Merlin's Chessington World of Adventures Resort seeks a Resource Associate to support onboarding, recruitment coordination and training across frontline teams at the Chessington site in Surrey.

You will coordinate requisitions, manage inductions, develop training plans, monitor completion, and partner with UK People Hub to ensure safety, compliance and strong employee relations, driving guest KPI improvements.

Qualifications

• Previous experience in an HR, administrative, or resource coordination role (preferred).
• Understanding of health, safety, and compliance requirements for rides is preferrable.
• Familiarity with onboarding, training, absence management and Employee Relations processes.
• Experience in recruitment coordination is an advantage.
• Previous experience of working in a fast-paced environment with an ability to manage differing priorities.
• Clear and engaging communication skills for delivering inductions and training.
• Ability to problem-solve, adapt to changing priorities, and work collaboratively across teams.

Responsibilities

• Coordinate on-site recruitment activities, including raising requisitions and tracking candidate availability.
• Develop and maintain training plans for frontline teams and monitor training completion.
• Collaborate with operational departments to ensure workforce has the appropriate skills coverage while meeting health, safety and compliance requirements.
• Lead employee performance and conduct processes in partnership with the UK People Hub and Resort Management.

Skills

HR experience

Ride safety knowledge

Onboarding and training

Recruitment coordination

Fast-paced environment

Communication skills

Problem solving & collaboration

Job description

What you'll bring to the team

Resource Associate

Location: Chessington World of Adventures Resort, Leatherhead Road, Chessington, Surrey, KT9 2NE

Hours: Guaranteed 20 hours per week with the opportunity to work up to 40 hours per week. Due to the nature of the role, you may be required to work some evenings, weekends and bank holidays. We can offer some flexibility on the days and hours worked.

Contract Type: Permanent, hourly

Here at Chessington World of Adventures, we are recruiting for a Resource Associate to join our Planning and Business Support team!

The Resource Associate plays a key role in supporting the successful integration of new team members, assisting with recruitment and training processes, and managing employee relations activities. As the first point of contact for candidates, you will be committed to delivering a positive onboarding experience, identifying opportunities to support employee development and performance, and helping to foster an inclusive workplace culture that contributes directly to improving our guest KPIs.

This role involves coordinating on-site recruitment activities, including raising requisitions, tracking candidate availability, and delivering engaging site inductions to ensure new hires are well prepared for their roles. The Resource Associate will also develop and maintain training plans for frontline teams, monitor training completion, and collaborate closely with operational departments to ensure the workforce has the appropriate skills coverage while meeting all health and safety and compliance requirements.

In addition, this role involves leading employee performance and conduct processes, with a particular focus on ride-related health, safety, and compliance matters. This will be done in partnership with the UK People Hub while ensuring accurate record keeping and providing regular updates to Resort Management.

Qualifications & Experience

• Previous experience in an HR, administrative, or resource coordination role (preferred)
• Understanding of health, safety, and compliance requirements for rides is preferrable
• Familiarity with onboarding, training, absence management and Employee Relations processes
• Experience in recruitment coordination is an advantage
• Previous experience of working in a fast-paced environment with an ability to manage differing priorities
• Clear and engaging communication skills for delivering inductions and training
• Ability to problem-solve, adapt to changing priorities, and work collaboratively across teams

Benefits

• 28 days holiday (including bank holidays)
• ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
• Company bonus
• Private pension scheme
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Ongoing training and development opportunities
• Plus, many more…

Pay Range

GBP £13.46/Hr.