Reservations Coordinator

gov; Saint Helier; Remote; GBP 24,000 - 32,000; Full time

Job summary

gov in Jersey is seeking a Reservations Coordinator to drive revenue and deliver exceptional experiences for Meetings and Events. You will work with the sales team to generate leads, manage function sheets, and ensure seamless coordination across operations.

You will promote a proactive sales culture, build key client relationships, seek feedback after meetings, and contribute to guest experience improvements and staff training.

Responsibilities

• Maximise meeting, events, and bedroom revenues.
• Supports sales team by generating leads and assisting all team members in doing so.
• Ensures all function sheets are maintained and up to date and communicated to operational departments within a timely manner.
• Promotes and delivers a pro‑active sales culture.
• Builds and maintains relationships with key clients.
• Actively seeks out feedback throughout and post meeting or event.
• Supports strategies to improve and enhance our guest’s experience.
• Plays an active role in department training.

Job description

• As a Reservations Coordinator, you bring an exceptional level of ambition, a results-driven mindset, and a genuine passion for crafting extraordinary experiences for our clients. Your expertise and dedication will play a pivotal role in elevating our Meetings and Events Team to new heights.
• Maximize meeting, events, and bedroom revenues.
• Supports sales team by generating leads and assisting all team members in doing so.
• Ensures all function sheets are maintained and up to date and communicated to operational departments within a timely manner.
• Promotes and delivers a pro‑active sales culture.
• Builds and maintains relationships with key clients.
• Actively seeks out feedback throughout and post meeting or event.
• Supports strategies to improve and enhance our guest’s experience.
• Plays an active role in department training.