Resort General Manager - Retail & Guest Experience

Butlin's; Bognor Regis; On-site; GBP 70,000 - 100,000; Full time

Job summary

Butlin's in Bognor Regis is seeking a Resort General Manager to lead a large-scale, guest-focused operation. You will be accountable for retail revenue across the resort and drive day-to-day retail operations in a multi-functional environment, ensuring consistency and profitability while delivering exceptional guest experiences.

The role requires strategic planning, budget management, payroll, and NPS focus, with responsibility for resort operations in the absence of the Resort Director.

Qualifications

• Substantial experience in a similar level operational role.
• Proven leadership experience with the ability to influence direct leadership teams and wider teams.

Responsibilities

• Oversee all revenue-generating retail activity across the resort.
• Drive consistency in multi-functional departments, focusing on retail and revenue generation.
• Develop people, maximise profits and deliver guest experiences to the highest level.
• Set strategic direction across the resort's retail offering and operations.

Job description

Butlin's in Bognor Regis is seeking a Resort General Manager to lead a large-scale, guest-focused operation. You will be accountable for retail revenue across the resort and drive day-to-day retail operations in a multi-functional environment, ensuring consistency and profitability while delivering exceptional guest experiences.

The role requires strategic planning, budget management, payroll, and NPS focus, with responsibility for resort operations in the absence of the Resort Director.