Resort General Manager — Lead a Warm, Polished Experience

The Retreat Elcot Park - Management; Newbury; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Private Healthcare

Pension

General Manager bonus scheme

28 days’ holiday plus your birthday off

Ongoing training opportunities

Discounted stays and dining

Early access to pay

Comprehensive Wellbeing Hub

Referral bonuses up to £1,000

Long Service Awards

Complimentary meals on shift

Supplier trips, workshops, and industry experiences

Job summary

The Retreat Elcot Park is seeking a General Manager to lead our hotel operations. This pivotal role involves overseeing a team, managing commercial performance, and ensuring exceptional guest experiences in beautiful Berkshire surroundings.

Ideal candidates will have at least five years of senior operational experience in quality hotels. We offer a competitive salary, private healthcare, a bonus scheme, and opportunities for personal and professional growth within a supportive environment.

Qualifications

• Minimum five years in a senior operational role at a quality hotel or inn.
• Ability to remain calm under pressure and organized in complex situations.
• Strong understanding of financial metrics without compromising guest experience.

Responsibilities

• Lead and support Heads of Department to create a cohesive team.
• Manage hotel’s commercial performance thoughtfully.
• Ensure a natural and polished guest experience.
• Foster a positive team culture.
• Balance attention to both the big picture and finer details.
• Collaborate closely with the Managing Partner and support team.

Skills

Leadership

Customer service

Organizational skills

Financial understanding

Detail-oriented

Job description

The Retreat Elcot Park is seeking a General Manager to lead our hotel operations. This pivotal role involves overseeing a team, managing commercial performance, and ensuring exceptional guest experiences in beautiful Berkshire surroundings.

Ideal candidates will have at least five years of senior operational experience in quality hotels. We offer a competitive salary, private healthcare, a bonus scheme, and opportunities for personal and professional growth within a supportive environment.