General Manager

Hand Picked Hotels Ltd; Bath; Hybrid; GBP 80,000 - 120,000; Full time

Benefits offered by this job

Bonus

Pension

Private medical

Life assurance

33 days holiday

Career development

Job summary

Hand Picked Hotels is seeking a General Manager for Bailbrook House in Bath. You will lead a luxury country house hotel, drive guest satisfaction, financial performance and team development in a fast-evolving premium brand environment.

As a hands-on leader, you will manage multi-outlet operations, oversee strategic initiatives, and ensure the highest standards of service while delivering exceptional experiences for guests, events and weddings.

Qualifications

• Experience as a General Manager in luxury hotel environments.
• Proven track record of delivering guest satisfaction and profit growth.
• Strong commercial acumen with ability to drive sales and partnerships.
• Experienced in people management, coaching and developing teams.
• Knowledge of project management and capex initiatives.

Responsibilities

• Lead hotel team to exceed guest expectations and financial goals.
• Strengthen reputation for service, excellence and consistency.
• Own the hotel P&L and drive revenue opportunities.
• Inspire and develop colleagues to reach maximum potential.
• Promote the Hand Picked Hotels vision and values in daily leadership.
• Implement divisional and central initiatives for the property.

Skills

GM experience

Commercial acumen

People management

Sales & revenue

Leadership

Team motivation

Tools

Opera PMS

Excel

Office 365

Job description

Hand Picked Hotels

Hand Picked Hotels was founded in 2001 by owner, Chairman and CEO, Julia Hands MBE. Julia’s love of historical buildings, the English countryside, local food and good wine inspired her dream to own a collection of hotels that would celebrate these passions and invite others to share in them.

Today, the family-owned group has 21 unique luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands.

Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team routed in their commitment to aim higher and delight their guests with magical experiences that offer a true escape from the every day.

Hand Picked Hotels are committed to protecting the environment for a sustainable future, and all of our hotels have received the ‘Green Tourism’ accreditation. A Recognition of our progress in reducing energy use and waste, and supporting biodiversity, and sourcing responsibly from local and ethical partners.

An amazing opportunity to lead one of Bath's most distinctive luxury country house hotels.

One of only two Grade II listed country house hotels in Bath, Bailbrook House combines a beautifully restored early 19th-century mansion with contemporary hospitality. Its 20 acres of peaceful grounds overlook the Avon Valley, yet the centre of one of Britain's most celebrated heritage cities is only a short drive away. From individually styled mansion-house bedrooms and elegant afternoon teas in the Royal Lounges to memorable weddings, celebrations and business events, this is an exciting opportunity to shape the next chapter of a characterful hotel with a strong sense of place.

As the General Manager you will be responsible for providing inspirational and dynamic leadership to your colleagues at an exciting time in Hand Picked Hotels journey to be recognised as the leading British collection of exclusive hotels delivering exceptional personal service.

About the role:

• As General Manager you will be fully accountable for exceeding guest expectations, delivering and exceeding the financial goals and objectives alongside team management.
• The General Manager is responsible for leading the hotel team to continually strengthen Hand Picked Hotels reputation in the market for hospitality, with service, excellence and consistency always being front and centre.
• As the owner of the Hotel’s P&L, you will be an experienced innovator who enjoys leading from the front with passion, heart and soul inspiring, motivating, coaching and developing your colleagues so they reach their maximum potential.
• You will be responsible for inspiring, motivating, developing your team to continually surpass our guest expectations whist identifying and delivering new revenue streams and opportunities.
• Be the face of Hand Picked Hotels in their area and foster a positive, healthy work environment, leading by example you will promote Hand Picked Hotels vision, purpose and values and drive the overall philosophy of service, excellence and consistency.
• Be responsible for driving implementation of divisional and central initiatives and representing the needs of the hotel.

About you:

• To be considered for this role of General Manager you must have current experience as a General Manager within a Luxury Hotel including multi outlet food with experience of delivering and exceeding guest expectations and creating an outstanding colleague environment.
• This is not a first appointment role and requires an experienced General Manager with rounded hotel operations, commerciality and a proven track record of delivering a consistent and exceptional guest journey and experience.
• You must be able to demonstrate a solid commercial acumen, with the ability to drive sales, seek new revenue streams and partnerships that will increase profitability.
• Have experience of business planning, developing and implementing new initiatives to drive sales, whilst delivering a bespoke high end guest experience.
• A proven track record in people management, coaching and development and be an experienced innovator who will inspire others with your passion and flair, creating a winning team mentality.
• Previous experience of project and capex management would be advantageous.
• You will have up to date knowledge of statutory obligations, including health and safety, and compliance.
• Proficient in hotel software, opera, excel and office 365.

Our Benefits

• Competitive salary package plus performance bonus (discussed at interview).
• Generous company pension, private medical insurance & life assurance.
• 33 days holiday (including bank holidays) and enhanced sick pay.
• Access to wellbeing support through our Employee Assistance Programme.
• Ongoing career development with in-house and external training, including apprenticeships and industry-recognised courses.
• Colleague discounts on hotel stays, food & drink, and annual loyalty rewards.
• Access to retail and wellness discounts via our online benefits platform.
• A welcoming, inclusive culture where long-term friendships and diversity are celebrated.

Hand Picked Hotels is proud to be an Equal Opportunities Employer. Applicants must have the right to live and work in the UK.