Resolution Technician

Anglian Water Services; Norwich; On-site; GBP 31,000; Full time

Job summary

Join Anglian Water Services as a Resolution Technician to make a positive impact on environmental sustainability. In this full-time role, you’ll tackle complex pollution and flooding issues, work collaboratively within dedicated teams, and drive business process improvements for the region's water services.

Benefits

25 Days Annual Leave + Bank Holidays

Double Matched Salary Sacrifice Pension Scheme

Private Healthcare

Excellent Family Leave Package

Business use of company van

Qualifications

• Full UK driving licence required.
• Experience in data system development and records.
• Desirable knowledge of sewer systems.

Responsibilities

• Investigate and provide root cause analysis for complex issues.
• Support customer communications around complex problems.
• Analyze large data sets to recommend business initiatives.

Skills

Adaptability

Communication skills

Data analysis

Passion for the environment

Job description

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Circa £30,534 dependent on skills and experience & Business use of Company Van

Location: Norwich, also covering areas of Suffolk

Type: Full-time, permanent, 37 hours per week

Benefits:

• 25 Days Annual Leave + Bank Holidays
• Double Matched Salary Sacrifice Pension Scheme (up to 18% total)
• Private Healthcare
• An excellent Family Leave package – to help you support your family including fantastic maternity, paternity, and shared parental leave policies.
• Business use of company van
  
  
  

Embrace the Green Future with Anglian Water

Join us at Anglian Water and dive into a career that makes a real difference. As an Complex Investigation Technician, you will be at the forefront of our mission to protect and restore our natural environment. This role is not just about doing a job it has a real purpose; it’s about contributing to a sustainable future. Our natural environment is at the fore front of climate change and it’s important that we protect it for our Region to flourish and for us to leave a legacy for future generations to enjoy.

Your Role

Your work will have a direct impact on the environment we serve, guiding our efforts to prevent any potential impacts to our precious natural environment and preventing future risks. In this vital position, You will support our reactive delivery teams in the investigation and management of complex pollution, flooding or customer issues, identifying root cause issues, managing resolutions and carrying out lessons learnt to ensure that issues do not re-occur.

You will investigate and support resolution, delivering business process improvements and recommendations for more efficient ways of working. Ensuring effective and efficient analyst and support successful implementation of process improvement strategies to support, customer, flooding and pollution strategies.

Some of your everyday activities could include:

• Actively support pollution, flooding and customer issues, investigate and provide root cause analysis to identify complex issues and ensure mitigation is in place to minimise repeat failure
• Support Customer Leads with communications to support our customers around complex issues
• Act as point of contact for complex issues, provide relevant updates and information as needed
• Investigate and model data and process issues to identify root causes, highlight useful information and suggest conclusions to support business decision making
• Analyse large data sets and make recommendations for new business initiatives to pursue
• Summarise and present approach and findings for data analysed
  
  
  

Your Skills And Experience

• Ability to adapt, challenge and change
• Working knowledge of sewer systems is desirable
• Full UK driving licence is essential as you will be visiting lots of our brilliant region's places
• A passion for wanting to protect the environment and the desire to learn about our industry
• Experience of development of data systems, records and reporting
• ICT Literate in various programmes and adaptable to new systems
• Ability to assess risks and make significant operational decisions with incomplete information
• Excellent communication skills
  
  
  

Why join Anglian Water?

At Anglian Water, we believe in caring for both our environment and our people. Our culture is built on flexibility, support, and a commitment to sustainability. We offer a competitive pension scheme where we double-match your contributions up to 6%, ensuring a secure future. Our comprehensive benefits package includes private healthcare, life assurance, personal accident cover, and a bonus scheme.

Join Us in Making a Difference

At Anglian Water, we welcome everyone. As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. We value merit, passion for the environment, and a dedication to making positive impacts.

Join us not just for a job, but for a fulfilling career where your contributions matter. Be a part of a compassionate workplace that values every drop of potential.

Closing date: 29/06

#loveeverydrop

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Utilities

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