Resolution Officer - Self-Employed

Marston Holdings Limited; Guildford; Hybrid; GBP 24,000 - 28,000; Part time

Benefits offered by this job

Flexible hours

Full training

UK-wide opportunities

Job summary

Engage Services, part of the Marston Holdings Limited group, is seeking a Resolution Field Agent who is self-employed and available for either part-time or full-time work across the UK. You will visit residential and commercial properties to resolve accounts, reconnect services, and support customers facing financial difficulty.

The role offers a guaranteed daily rate of £130–£150, flexible start times, training, and potential progression within the business.

Qualifications

• Strong organisational, negotiation and case-management abilities.
• Professional communication with customers and clients.
• Ability to work independently following company policies.

Responsibilities

• Carry out field visits to residential and commercial properties.
• Resolve customer accounts and reconnect services where needed.
• Provide support to customers experiencing financial difficulty.
• Take accurate utility meter readings and document visits.

Skills

Organisational skills

Negotiation skills

Case management

Communication skills

Independent work

Dispute management

Coaching receptiveness

Job description

Resolution Officer - Self-Employed

Self-Employed | Part-Time or Full-Time

Guaranteed Daily Rate: £130–£150 (depending on skills and experience)

What Is a Resolution Field Agent?

As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role covers a variety of workstreams focused on resolving customer accounts, reconnecting services, and providing support to those experiencing financial difficulty.

Key Workstreams

• Commercial & Residential Utilities – Discussing and resolving utility accounts


• Communication & Reconnection – Reconnecting customers with our clients and their services


• Welfare Utility Visits – Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate


• Utility Meter Reads – Collecting accurate utility meter readings

Working Pattern & Benefits

• Flexible working – minimum 2 Weekdays per week, 8 hours per day


• Flexible start times


• Monday to Friday or Saturdays (subject to client business hours)


• Guaranteed daily rate


• Full training and continuous support


• Opportunities to progress and explore different roles within the business


• UK-wide opportunities (work allocated within pre-agreed postcode areas)

Requirements

• Full UK driving licence


• Access to own vehicle with business insurance


• ULEZ-compliant vehicle (required when working within London ULEZ zones)


• Clean DBS check


• Healthy credit history


• CCJs considered in adverse circumstances where repayment arrangements are in place


• Strong organisational, negotiation, and case-management skills


• Ability to communicate professionally and effectively with customers and clients


• Ability to work independently while following company policies, procedures, and objectives


• Ability to identify and manage disputes in line with company procedures


• Open to coaching and feedback to continuously improve performance

About Us

• Engage Services is part of the Marston Holdings Limited group of companies and works on behalf of many major household names across the utility and financial sectors.


• We are leading the industry with a pioneering self-employed field role and are proud of our inclusive workforce. If you are willing to learn and capable of doing the work, we welcome applications from all backgrounds.


• Engage Services is a Bronze Award holder of the Armed Forces Covenant and adheres strictly to Data Protection and FCA regulations, which are a crucial part of this role.


• We offer full training that develops valuable, transferable skills and helps unlock your full potential.

Apply now to become part of a trusted, respected, and forward-thinking enforcement team.

INDEA