Resolution Officer - Self-Employed

Marston Holdings Limited; Carlisle; On-site; GBP 24,000 - 28,000; Part time

Benefits offered by this job

Flexible working

Guaranteed daily rate

Full training

Progression opportunities

UK-wide postings

Job summary

Engage Services, part of the Marston Holdings group, is recruiting a self-employed Resolution Field Agent to visit residential and commercial properties on behalf of our clients. You will resolve customer accounts, reconnect services and provide support to those in financial difficulty.

We offer flexible hours (minimum 2 weekdays, 8 hours a day), a guaranteed daily rate of £130-£150, full training and ongoing support, and UK-wide postings in pre‑agreed postcode areas.

Qualifications

• Full UK driving licence.
• Access to own vehicle with business insurance.
• ULEZ-compliant vehicle (required in London ULEZ zones).
• Clean DBS check.
• Healthy credit history.
• CCJs considered if repayment arrangements exist.
• Strong organisational, negotiation, and case-management skills.
• Ability to communicate professionally with customers and clients.
• Ability to work independently while following company policies and objectives.
• Ability to identify and manage disputes per company procedures.
• Open to coaching and feedback for performance improvement.

Responsibilities

• Discussing and resolving utility accounts.
• Communication & Reconnection - Reconnecting customers with services.
• Welfare Utility Visits - Introducing customers to support services and facilitating reconnection.
• Utility Meter Reads - Collecting accurate utility meter readings.

Job description

Self-Employed | Part-Time or Full-Time

Guaranteed Daily Rate: £130-£150 (depending on skills and experience)

What Is a Resolution Field Agent?

As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role covers a variety of workstreams focused on resolving customer accounts, reconnecting services, and providing support to those experiencing financial difficulty.

Key Workstreams

• Commercial & Residential Utilities - Discussing and resolving utility accounts
• Communication & Reconnection - Reconnecting customers with our clients and their services
• Welfare Utility Visits - Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
• Utility Meter Reads - Collecting accurate utility meter readings

Working Pattern & Benefits

• Flexible working - minimum 2 Weekdays per week, 8 hours per day
• Flexible start times
• Monday to Friday or Saturdays (subject to client business hours)
• Guaranteed daily rate
• Full training and continuous support
• Opportunities to progress and explore different roles within the business
• UK-wide opportunities (work allocated within pre-agreed postcode areas)

Requirements

• Full UK driving licence
• Access to own vehicle with business insurance
• ULEZ-compliant vehicle (required when working within London ULEZ zones)
• Clean DBS check
• Healthy credit history
• CCJs considered in adverse circumstances where repayment arrangements are in place
• Strong organisational, negotiation, and case-management skills
• Ability to communicate professionally and effectively with customers and clients
• Ability to work independently while following company policies, procedures, and objectives
• Ability to identify and manage disputes in line with company procedures
• Open to coaching and feedback to continuously improve performance

About Us

• Engage Services is part of the Marston Holdings Limited group of companies and works on behalf of many major household names across the utility and financial sectors.
• We are leading the industry with a pioneering self-employed field role and are proud of our inclusive workforce. If you are willing to learn and capable of doing the work, we welcome applications from all backgrounds.
• Engage Services is a Bronze Award holder of the Armed Forces Covenant and adheres strictly to Data Protection and FCA regulations, which are a crucial part of this role.
• We offer full training that develops valuable, transferable skills and helps unlock your full potential.