Resolution Officer - Self-Employed

Marston Holdings Limited; Oxford; On-site; GBP 24,000 - 28,000; Part time

Job summary

Engage Services, part of the Marston Holdings Limited group, is hiring a Resolution Field Agent who operates on a self-employed basis. You will visit residential and commercial properties to resolve customer accounts, reconnect services and provide support to those facing financial difficulty.

The role offers a guaranteed daily rate of £130–£150, flexible hours (minimum 2 weekdays), and UK-wide opportunities within pre‑agreed postcodes.

Qualifications

• Full UK driving licence.
• Access to own vehicle with business insurance.
• ULEZ-compliant vehicle for London ULEZ zones.
• Clean DBS check.
• Healthy credit history.
• CCJs considered in adverse circumstances with repayment plans.
• Strong organisational, negotiation and case-management skills.
• Ability to communicate professionally with customers and clients.
• Ability to work independently while following company policies, procedures, and objectives.
• Ability to identify and manage disputes per company procedures.
• Open to coaching and feedback to continuously improve performance.

Responsibilities

• Visit properties to resolve customer accounts and reconnect services.
• Discuss and resolve utility accounts (commercial & residential).
• Reconnect customers with services and support to those in financial difficulty.
• Take accurate utility meter reads.

Skills

Driving

Negotiation

Case management

Communication

Independent work

Job description

Resolution Officer - Self-Employed

Self-Employed | Part-Time or Full-Time

Guaranteed Daily Rate: £130–£150 (depending on skills and experience)

What Is a Resolution Field Agent?

As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role covers a variety of workstreams focused on resolving customer accounts, reconnecting services, and providing support to those experiencing financial difficulty.

Key Workstreams

• Commercial & Residential Utilities – Discussing and resolving utility accounts
• Communication & Reconnection – Reconnecting customers with our clients and their services
• Welfare Utility Visits – Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
• Utility Meter Reads – Collecting accurate utility meter readings

Working Pattern & Benefits

• Flexible working – minimum 2 Weekdays per week, 8 hours per day
• Flexible start times
• Monday to Friday or Saturdays (subject to client business hours)
• Guaranteed daily rate
• Full training and continuous support
• Opportunities to progress and explore different roles within the business
• UK-wide opportunities (work allocated within pre-agreed postcode areas)

Requirements

• Full UK driving licence
• Access to own vehicle with business insurance
• ULEZ-compliant vehicle (required when working within London ULEZ zones)
• Clean DBS check
• Healthy credit history
• CCJs considered in adverse circumstances where repayment arrangements are in place
• Strong organisational, negotiation, and case-management skills
• Ability to communicate professionally and effectively with customers and clients
• Ability to work independently while following company policies, procedures, and objectives
• Ability to identify and manage disputes in line with company procedures
• Open to coaching and feedback to continuously improve performance

About Us

• Engage Services is part of the Marston Holdings Limited group of companies and works on behalf of many major household names across the utility and financial sectors.
• We are leading the industry with a pioneering self-employed field role and are proud of our inclusive workforce. If you are willing to learn and capable of doing the work, we welcome applications from all backgrounds.
• Engage Services is a Bronze Award holder of the Armed Forces Covenant and adheres strictly to Data Protection and FCA regulations, which are a crucial part of this role.
• We offer full training that develops valuable, transferable skills and helps unlock your full potential.

INDEH