Residential Services Manager (Property)

Manchester Metropolitan University; Manchester; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid working arrangements

Flexible working hours

Job summary

Manchester Metropolitan University is seeking an experienced Residential Services Manager (Property) to lead residential property operations within a dynamic student accommodation environment. You will oversee day-to-day management, drive service excellence and develop high-performing teams, reporting to the Head of Residential Services.

Key responsibilities include leading multi-skilled teams, ensuring health and safety compliance, managing budgets, and supporting projects and commercial

Qualifications

• Experience leading operational teams in a customer-focused environment.
• Experience managing budgets and reporting on performance.
• In-depth knowledge of residential accommodation operations and safety requirements.
• IOSH or NEBOSH qualification and a strong analytical/numeracy skill set.
• Ability to drive change and continuous improvement.

Responsibilities

• Lead, motivate and develop operational teams to deliver outstanding customer service and performance.
• Manage property operations, contractor performance and service delivery standards across residential accommodation.
• Ensure compliance with health and safety legislation and the Accommodation Code of Practice.
• Manage budgets, identify value-for-money opportunities and drive efficiencies.
• Support major projects, refurbishment programmes and commercial accommodation activities.
• Develop and implement processes that enhance operational effectiveness and student satisfaction.
• Provide leadership during emergencies and participate in on-call rota.

Skills

Leadership

Budget management

Health & safety

Customer service

Change management

Education

Degree or equivalent

IOSH or NEBOSH

Tools

Health & Safety compliance

Job description

We are seeking an experienced and driven Residential Services Manager (Property) to join our Residential & Conference Services team. This is a fantastic opportunity for an operational leader with a passion for delivering exceptional customer experiences, managing complex property operations, and developing high-performing teams within a dynamic student accommodation environment.

Reporting to the Head of Residential Services, you will play a key role in leading the University's residential property operations, ensuring the delivery of safe, compliant, customer-focused services while enhancing the student experience and supporting commercial growth opportunities.

About the Role:

As Residential Services Manager (Property), you will oversee the day-to-day management of University-owned residential properties, leading a multi-skilled operational team and driving service excellence across accommodation services.

Your responsibilities will include:

• Leading, motivating and developing operational teams to deliver outstanding customer service and operational performance.
• Managing property operations, contractor performance and service delivery standards across residential accommodation.
• Ensuring compliance with all relevant health and safety legislation and the UUK Accommodation Code of Practice.
• Managing budgets, delivering value-for-money services and identifying opportunities for operational efficiencies.
• Supporting major projects, refurbishment programmes, residential conferences and commercial accommodation activities.
• Developing and implementing innovative processes and systems that enhance operational effectiveness and student satisfaction.
• Providing leadership during emergency situations and participating in the senior on-call rota.

About you:

We are looking for a confident and collaborative leader with significant operational management experience and a passion for delivering excellent customer outcomes.

You will have:

Essential Requirements

• Experience managing operational teams within a customer-focused environment.
• Strong leadership skills with the ability to motivate, coach and develop staff.
• Experience managing budgets and producing performance reports.
• In-depth knowledge of residential accommodation operations and associated health and safety requirements.
• IOSH or NEBOSH qualification.
• A degree (or equivalent professional experience) demonstrating strong analytical, literacy and numeracy skills.
• The ability to lead change, improve processes and drive continuous improvement.

Desirable

• A recognised management qualification.
• Experience working within Higher Education or student accommodation.

For informal enquiries, please contact Martin Miller at [e-mail]

Please note: Interviews are provisionally scheduled to take place on 27 October 2026. Please ensure you are available on this date, as it may not be possible to accommodate requests for alternative interview dates.

Further information:

Manchester Metropolitan University fosters an inclusive culture of belonging that promotes equity and celebrates diversity. We value a diverse workforce for the innovation and diversity of thought it brings and welcome applications from all local and international communities, including Black, Asian, and Minority Ethnic backgrounds, disabled people, and LGBTQ+ individuals.

We support a range of flexible working arrangements, including hybrid and tailored schedules, which can be discussed with your line manager. If you require reasonable adjustments during the recruitment process or in your role, please let us know so we can provide appropriate support.

Our commitment to inclusivity includes mentoring programmes, accessibility resources, and professional development opportunities to empower and support underrepresented groups.

Manchester Met is a Disability Confident Leader and, under this scheme, aims to offer an interview to disabled people who apply for the role and meet the essential criteria as listed in the attached Job Description for that vacancy.