Residential Security Team Member

Pioneering People; England; On-site; GBP 44,000 - 54,000; Full time

Benefits offered by this job

Life Assurance (3x salary)

28 days holiday (33 with service)

Bonus £2,500 per annum

Season ticket loan

Pension contributions

Job summary

Pioneering People in Knightsbridge, London, is recruiting a Residential Security Team Member for a luxury residential tower. The role reports to the Security Operations Manager and focuses on safeguarding residents and premises while delivering five-star service.

You will manage CCTV and alarm systems, supervise the control room, perform front-of-house duties, and craft accurate security reports. A current SIA license, experience in RST or CP, and a track record in premium hospitality are

Qualifications

• Valid SIA licence DS or CP.
• Previous experience in RST or CP, or experience working with high-net-worth individuals.
• Proven track record in a luxury service environment.
• Strong customer service in a five-star setting.
• Outstanding communication skills for seamless interactions.
• Knowledge of best-practice security standards and protocols.
• Commitment to ethics and integrity.

Responsibilities

• Ensuring unwavering property protection through surveillance and reporting.
• Manage CCTV and alarm monitoring systems.
• Oversee control room operations with focus and multitasking.
• Engage with visitors, facilitate liaison, and address needs.
• Perform front-of-house duties to foster a hospitable environment.
• Act as a deterrent and manage emergent situations.
• Identify and resolve issues per SOPs.
• Maintain and file relevant documentation diligently.
• Create comprehensive daily security activity reports.

Skills

SIA licence

RST/CP experience

Luxury service

Customer service

Communication

Security standards

Ethics and integrity

Job description

Residential Security Team Member - Luxury London Apartments / £48,762 & Great Benefits

In the distinguished enclave of Knightsbridge, stands an epitome of luxury and comfort - a residential building that redefines modern elegance. Crafted by the globally acclaimed architects Squire and Partners, the 201 residences boast an aesthetic that combines contemporary style with the tranquillity of an award-winning Feng Shui garden. At the heart of this serene retreat is a team of seasoned professionals dedicated to delivering an unparalleled level of service that mirrors the prestige of the building.

They are currently inviting applications for the role of a member of their Residential Security Team (RST) to further enhance the safety and luxury experience they offer to their residents.

As a vital part of their team, reporting directly to the Security Operations Manager, your primary role will be to oversee the security aspects of the premises, ensuring a safe and secure environment for residents and colleagues. This role demands a professional who embodies both vigilance and congeniality, holds a current SIA licence, and has a genuine passion for delivering a five-star service experience.

What’s on Offer?

• Salary of £48,762 per annum plus share of resident gratuity fund
• Bonus £2,500 per annum
• Share of Resident Gratuity Fund
• Life Assurance (3 times salary)
• 28 days holiday per year rising to 33 days linked to service (inclusive of Bank Holidays)
• Double pay on bank holidays
• Continuous in-house training programme
• Recognition initiatives and rewards for the team members who strive every day to offer the residents the best possible experience
• Season ticket loan, learning and development opportunities, enhanced pension contributions, social events, complimentary uniform and personal dry-cleaning and more

Key Responsibilities of the Residential Security Team Member:

• Ensuring unwavering property protection through meticulous surveillance and reporting.
• Skilful management of CCTV and alarm monitoring systems.
• Supervising operations in the control room, a hub of heightened activity necessitating ultimate focus and adept multitasking skills.
• Engaging amicably with visitors, facilitating seamless liaisons, and addressing their needs adeptly.
• Undertaking front-of-house duties to foster a hospitable and secure environment.
• Acting as a robust security deterrent, primed to adeptly manage any emergent situations.
• Swift identification and resolution of issues in congruence with their high-standard operating procedures.
• Diligent maintenance and filing of pertinent documentation.
• Crafting comprehensive reports that encapsulate daily security activities with accuracy and foresight.

Essential Qualities and Experience:

• Valid SIA licence DS or CP.
• Previous experience in RST or Close Protection (CP), or experience working with high-net-worth families, highly favoured.
• Proven track record in a luxury service environment.
• Profound comprehension of premium customer service standards within a five-star setting.
• Outstanding communication skills fostering seamless interactions.
• An expansive knowledge of best-practice security standards and protocols.
• An unwavering commitment to maintaining ethical practices and integrity.

Work Schedule:

• Shift-based roster (3 days on, 3 nights on, followed by 3 days off).