Leasehold Advisor & Records Specialist

Southern Housing; Greater London; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Southern Housing is seeking an organised Leasehold Advisor to join our Service Charge & Specialist Leasehold Services team. You will provide administrative and customer support, ensuring leasehold processes are accurate, records are clear and communications with residents, solicitors and colleagues are helpful.

Based at one of our main offices in Farringdon, Croydon or Sittingbourne, hybrid working is available with prior agreement.

Qualifications

• Experience in administration, housing, customer service or a property-related environment.
• Strong organisation skills and excellent attention to detail.
• Clear written and verbal communication skills.

Responsibilities

• Administer leasehold consents, permissions, notices, registrations and legal documents.
• Maintain accurate records and update relevant systems.
• Act as a first point of contact for specialist leasehold enquiries.
• Provide clear information and guidance to residents, solicitors and colleagues.
• Log, track and progress alterations, subletting applications and other permissions.
• Support Leasehold Officers with casework and documentation for statutory or legal matters.
• Monitor workflows and help ensure actions are completed within target timescales.
• Identify issues and elevate complex matters appropriately.

Skills

Organisation

Attention to detail

Communication skills

Multi-tasking

Education

GCSE English

GCSE Maths

Tools

Microsoft Office

Job description

Southern Housing is seeking an organised Leasehold Advisor to join our Service Charge & Specialist Leasehold Services team. You will provide administrative and customer support, ensuring leasehold processes are accurate, records are clear and communications with residents, solicitors and colleagues are helpful.

Based at one of our main offices in Farringdon, Croydon or Sittingbourne, hybrid working is available with prior agreement.