Residential Facilities & Compliance Manager

The Crown Estate; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Flexible working

Pension

Performance bonus

Private healthcare

Life and critical illness cover

28 days holiday (buy more)

Job summary

The Crown Estate in London is seeking a Residential Facilities Manager to deliver high-quality facilities management across our residential portfolio. You will ensure safety, compliance, and maintenance while supporting residents' experiences.

You will coordinate hard/soft services, manage budgets, and drive continuous improvement with the Portfolio Operations team. Key focus areas include contractor performance, risk management, and accurate records across CAFM systems, with out-of-hours

Qualifications

• Proven facilities management experience within residential or mixed-use assets.
• Knowledge of statutory health and safety and building safety requirements.
• Experience managing contractors to deliver high-quality outcomes.
• Experience with planned and reactive maintenance and compliant records.
• Strong customer service and stakeholder management abilities.
• Excellent communication and ability to engage diverse stakeholders.
• Ability to manage multiple priorities and respond to high-pressure situations.
• Experience using CAFM, health and safety, or property-management systems.
• Understanding of service charge budgeting and cost control.
• Professional judgement and collaborative approach; IWFM/NEBOSH/IOSH beneficial.

Responsibilities

• Deliver facilities management across residential assets, ensuring safety and compliance.
• Manage planned and reactive maintenance within budget and standards.
• Act as operational contact for hard and soft service partners and residents.
• Monitor contractor performance against KPIs and contracts.
• Review risk assessments, manage permits, and coordinate inspections.
• Raise purchase orders, manage invoices and financial controls.
• Coordinate minor works and support capital projects with minimal disruption.
• Maintain building records, logbooks and asset information in internal systems.
• Support mobilisations and ensure smooth transitions to operations.
• Maintain emergency/incident-response arrangements and after-hours readiness.

Skills

Facilities management

Residential buildings operations

Contractor management

Maintenance planning

Stakeholder management

Communication skills

Service charge budgeting

CAFM systems

Health and safety awareness

IOSH/NEBOSH qualification

Education

IWFM qualification in progress

Tools

Riskwise

CAFМ software

Job description

The Crown Estate in London is seeking a Residential Facilities Manager to deliver high-quality facilities management across our residential portfolio. You will ensure safety, compliance, and maintenance while supporting residents' experiences.

You will coordinate hard/soft services, manage budgets, and drive continuous improvement with the Portfolio Operations team. Key focus areas include contractor performance, risk management, and accurate records across CAFM systems, with out-of-hours