Residential Care Deputy Manager

National Star Centre; Hereford; On-site; GBP 24,000 - 26,000; Full time

Job summary

National Star Centre hereford seeks an experienced Residential Care Deputy Manager to lead a dedicated team delivering high‑quality care for seven young adults with complex needs. You will oversee daily operations, ensure safe and compliant practice, and support staff development in a long‑term living setting.

You will work closely with the Registered Manager to drive continuous service improvement, person‑centred care planning, and community involvement, while developing your leadership career

Qualifications

• A Level 3 qualification (or above) in Health & Social Care.
• At least two years’ experience in residential care.
• Experience supervising or managing staff.
• Knowledge of CQC standards and person‑centred care planning.
• Excellent communication, organisational and problem‑solving skills.
• A genuine commitment to supporting adults with complex needs to live fulfilling lives.
• Experience supporting people with complex physical and learning disabilities and a management qualification would be advantageous.

Responsibilities

• Lead by example, creating a positive, person-centred environment where residents can thrive and participate in their local community.
• Take responsibility for the day‑to‑day operation of the home, ensuring high‑quality care, staffing, regulatory compliance and outcomes for residents.
• Coach and develop team members to deliver high standards of care and support.
• When the Registered Manager is absent, step into management to ensure the service runs safely and in line with CQC requirements.

Skills

A Level 3 qualification

Residential care experience

Supervising staff

CQC knowledge

Communication skills

Problem solving

Education

Level 3 Health & Social Care

Job description

Residential Care Deputy Manager

Salary: £17.32 weekday £19.05 weekend hrs

Permanent: 37 hrs per week

Hereford

Are you an experienced care professional ready to take the next step into a leadership role?

We're looking to strengthen our management team with an additional Deputy Manager to support the successful running of our Long Term Living service in Hereford, providing exceptional support to 7 young adults with acquired brain injuries, physical disabilities and learning disabilities.

Working closely our highly experienced current Deputy Manager and Registered Manager, you'll play a key role in leading a dedicated team, maintaining outstanding care standards and helping to drive continuous improvement across our residential and supported living service. This is a fantastic opportunity for someone who wants to make a genuine difference while developing their management career.

The Role:

As Deputy Manager, you'll lead by example, creating a positive, person-centred environment where residents can thrive, achieve greater independence and actively participate in their local community.

You’ll take responsibility for supporting the day-to‑day operation of the home, ensuring high‑quality care delivery, effective staffing, regulatory compliance and positive outcomes for residents. You’ll also support, coach and develop team members, helping them deliver the highest standards of care and support.

When the Registered Manager is absent, you’ll confidently step into the management role, ensuring the service continues to run safely, effectively and in line with CQC requirements.

About You:

You’ll bring experience from a residential care setting, along with the confidence and leadership skills needed to inspire others and drive quality.

To be successful, you’ll have:

• A Level 3 qualification (or above) in Health & Social Care
• At least two years’ experience in residential care
• Experience supervising or managing staff
• Knowledge of CQC standards and person‑centred care planning
• Excellent communication, organisational and problem‑solving skills
• A genuine commitment to supporting adults with complex needs to live fulfilling lives

Experience supporting people with complex physical and learning disabilities and a management qualification would be advantageous.

Why Join Us?

This is more than a Deputy Manager role. It's an opportunity to influence service development, support residents to achieve their goals and be part of a team that genuinely changes lives every day.

If you’re an ambitious care professional with the passion to lead, develop others and deliver outstanding support, we’d love to hear from you.