Residential Addictions Service Manager

The Methodist Church in Britain; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

Priory Group is opening Horizon House, a new residential addiction service. This Service Manager role leads its launch, oversees day-to-day operations and builds a high-performing team.

You will ensure safe, compassionate care, align with regulatory standards, and deliver the Flourish programme for clients who may not require medical detox. This role suits someone with experience in residential addiction, mental health or dual-diagnosis services.

Qualifications

• Experience in residential addiction, mental health or dual-diagnosis services.
• Experience managing risk, including safeguarding and complex mental health needs.

Responsibilities

• Lead day-to-day running of the therapy-led residential service.
• Create a safe, supportive and high-performing environment.
• Shape the culture and direction of the service.
• Lead the launch of Horizon House from day one.
• Ensure high standards of care and positive outcomes for people supported.
• Own operational performance for long-term sustainability.
• Lead, motivate and develop the team.
• Ensure regulatory requirements and Priory Group standards.
• Lead the service delivering the Flourish programme.

Job description

Horizon House is a new residential addiction service that Priory Group is opening, and this Service Manager role leads its launch from the start. The job covers the day-to-day running of the service, building and developing a high-performing team, and keeping operations sustainable and in line with regulatory and Priory Group standards. It delivers the Flourish programme, a non-medical, therapy-led model for people who do not need medical detox, so the post suits someone who has worked in residential addiction, mental health or dual-diagnosis services.

What the job involves

• Lead the day-to-day running of the therapy-led residential service
• Create a safe, supportive and high-performing environment for clients and colleagues
• Shape the culture and direction of the service
• Lead the launch of Horizon House and build the new service from day one
• Ensure high standards of care, strong team engagement and positive outcomes for the people supported, including those with addiction and in some cases neurodiversity
• Take ownership of operational performance so the service is well-run, sustainable and positioned for long-term success
• Lead, motivate and develop the team
• Ensure the service meets regulatory requirements and Priory Group organisational standards
• Lead the service delivering the Flourish programme

What’s required

Experience

• Experience working in residential addiction, mental health or dual-diagnosis services
• Experience managing risk, including safeguarding and complex mental health needs

Skills & knowledge

• Strong understanding of substance misuse, recovery models and trauma-informed care
• Ability to lead, motivate and develop multidisciplinary teams
• Working knowledge of regulatory standards such as CQC and quality improvement
• Confidence managing day-to-day service operations, including staffing and performance
• Strong communication and the ability to build relationships with clients, families and professionals
• Compassionate, non-judgemental approach aligned with recovery-focused care

Nice to have

• Professional registration, for example NMC, HCPC or Social Work England
• Experience working in a therapy-led or non-medical treatment setting
• Experience working with Local Authorities