Chief Customer Experience & Communications Leader

Anchor; Bradford; Hybrid; GBP 140,000 - 180,000; Full time

Job summary

Anchor, England's largest not-for-profit housing and care provider for older people, is seeking a Group Director, Customer & Communications. The role is permanent, full-time (37.5 hours) with a flexible/hybrid location and travel between London and Bradford.

You will shape customer insight, resident engagement and communications at a senior leadership level to drive service improvements and wellbeing for residents and customers.

Qualifications

• Experience leading customer-focused services and communications within a large organisation.
• Proven ability to shape strategy and performance at senior level.
• Track record of improving customer outcomes through insight and engagement.

Responsibilities

• Provide strategic leadership across customer experience, engagement and communications.
• Embed customer insight and resident voice in decision-making at all levels.
• Lead cross-functional teams and engage with the Board and residents to deliver outcomes.
• Drive service improvement and strengthen Anchor's reputation as a trusted provider.

Skills

Leadership at Director level

Customer-focused services

Stakeholder management

Change management

Communication & relationships

Job description

Anchor, England's largest not-for-profit housing and care provider for older people, is seeking a Group Director, Customer & Communications. The role is permanent, full-time (37.5 hours) with a flexible/hybrid location and travel between London and Bradford.

You will shape customer insight, resident engagement and communications at a senior leadership level to drive service improvements and wellbeing for residents and customers.