Resident Services Contact Advisor

Publica Group; Moreton-in-Marsh; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

27 days annual leave + bank holidays

Pension scheme up to 7%

Employee Assistance Programme 24/7

Cycle to work scheme

Health cash plan

Sickness pay

Life assurance

Job summary

Publica Group is seeking a friendly Customer Service Advisor to join our busy Contact Centre in Moreton. You will be a first point of contact for residents and partners, providing accurate information and resolving issues to ensure a positive experience.

You'll manage inquiries across channels, support a fast-paced team, and help deliver high-quality services to our communities. Office hours are Monday to Friday, 8:45am–5:00pm, based at Moreton office.

Qualifications

• Minimum five qualifications equivalent to GCSE Grade C/4 or above (or NVQ Level 2 equivalent), including English and Maths.
• Strong IT and keyboard skills, with confidence using a range of software and systems, including Microsoft, Google and bespoke applications.
• Previous experience in a customer-focused environment, ideally within a busy contact centre or similar high-volume setting.
• Excellent communication skills, with the ability to listen carefully, understand customer needs and provide clear, accurate information.
• Strong organisational skills and the ability to manage competing priorities while maintaining high levels of customer service.
• A positive and professional approach, with a genuine commitment to helping others.

Responsibilities

• Handle enquiries through multiple channels and be one of the first points of contact for residents, customers and partners.
• Provide accurate information and resolve issues wherever possible to ensure a positive experience.
• Work as part of a supportive team to deliver high-quality services to the community.
• Organise and prioritise tasks to maintain high levels of customer service in a fast-paced environment.

Skills

Customer service

IT skills

Microsoft

Google

Bespoke applications

Communication skills

Organisational skills

Positive attitude

Education

GCSE/NVQ Level 2 equivalent (English & Maths)

Tools

Microsoft Office

Google Apps

Bespoke systems

Job description

Publica Group is seeking a friendly Customer Service Advisor to join our busy Contact Centre in Moreton. You will be a first point of contact for residents and partners, providing accurate information and resolving issues to ensure a positive experience.

You'll manage inquiries across channels, support a fast-paced team, and help deliver high-quality services to our communities. Office hours are Monday to Friday, 8:45am–5:00pm, based at Moreton office.