Property Customer Service Advisor

Places for People; Greater London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

27 days holiday plus bank holidays

Free Healthcare cashback plan

Sponsorship for study and professional

Pension scheme and life assurance

Access to Our Place Rewards

Team events and office snacks

Job summary

Residential Management Group (RMG) is seeking a Customer Service Advisor to join our Customer Service Centre in London. You will be the first point of contact for customers, handling enquiries by phone and email, and escalating to senior or specialist colleagues for the best outcomes.

You"ll also work to maintain data integrity and stay compliant. Based in our Victoria office, youll work Monday to Friday 9am - 5:30pm, with opportunities to learn about our portfolio and contribute to service

Qualifications

• Experience in a customer‑focused role, ideally within a contact centre or a customer service desk.
• Strong communication skills, both written and verbal.
• Ability to manage multiple enquiries while maintaining accuracy and attention to detail.
• Confident using IT systems and a willingness to learn new tools and processes.
• Collaborative approach and commitment to delivering excellent customer service.

Responsibilities

• Managing customer enquiries via phone and email, ensuring cases are handled efficiently and within SLA.
• Aiming for first‑call resolution, referring matters to senior or specialist teams when required.
• Accurately recording all customer interactions and updating systems to maintain data integrity.
• Developing a strong understanding of RMG's services, products, and internal systems.
• Maintaining awareness of relevant regulatory and legal requirements and supporting compliance.
• Supporting colleagues by sharing knowledge and offering guidance where appropriate.
• Identifying and reporting risks or incidents in line with RMG's risk management framework.

Skills

Customer service

Communication

Multitasking

IT systems

Collaborative

Salesforce

Tools

Salesforce

Job description

Residential Management Group (RMG) is seeking a Customer Service Advisor to join our Customer Service Centre in London. You will be the first point of contact for customers, handling enquiries by phone and email, and escalating to senior or specialist colleagues for the best outcomes.

You"ll also work to maintain data integrity and stay compliant. Based in our Victoria office, youll work Monday to Friday 9am - 5:30pm, with opportunities to learn about our portfolio and contribute to service