Resident Services Assistant (RSA) – Student Accommodation – Bath

Simon Lincoln Recruitment Services; Bath; On-site; GBP 12,000 - 18,000; Full time

Job summary

Simon Lincoln Recruitment Services is seeking a friendly Resident Services Assistant to support a busy student accommodation property in Bath on a temporary basis. You will provide excellent front-of-house and customer service, acting as a key contact for residents, visitors and contractors.

Hours are 9.00am–5.30pm, with work Monday to Friday and additional Saturdays on specified dates. The role focuses on reception, enquiries, administration, and coordinating with maintenance teams to keep

Qualifications

• Previous customer service, reception or front-of-house experience.
• Excellent communication and interpersonal skills.
• Confident dealing with customers face-to-face and over the telephone.
• Good administrative and organisational skills.
• Comfortable using Microsoft Office and general computer systems.
• Professional, approachable and reliable.
• Able to work independently and as part of a team.
• Previous student accommodation experience would be advantageous but is not essential.

Responsibilities

• Providing a welcoming and professional reception service.
• Responding to resident enquiries in person, by telephone and email.
• Assisting residents with general queries and requests.
• Managing incoming calls, post and deliveries.
• Supporting check-ins and resident administration.
• Maintaining accurate records and updating internal systems.
• Liaising with maintenance teams and contractors when required.
• Ensuring communal and reception areas are presented professionally.
• Providing general administrative support to the property team.
• Delivering excellent customer service at all times.

Skills

Customer service experience

Communication skills

Face-to-face & telephone communication

Administrative skills

Independent and team working

Professional and reliable

Student accommodation experience (adv)

Tools

Microsoft Office

Job description

Location: BA2 1

Job Type: Temporary

Duration: 3rd September – 17th September

Days: Monday to Friday, plus Saturday 5th September, Saturday 12th September and Sunday 13th September

Hours: 9.00am – 5.30pm

Overview

We are looking for a friendly and professional Resident Services Assistant to support a busy student accommodation property in Bath on a temporary basis.The successful candidate will provide excellent front-of-house and customer service support, acting as a key point of contact for residents, visitors and contractors.

Key Duties & Responsibilities

• Providing a welcoming and professional reception service
• Responding to resident enquiries in person, by telephone and email
• Assisting residents with general queries and requests
• Managing incoming calls, post and deliveries
• Supporting check-ins and resident administration
• Maintaining accurate records and updating internal systems
• Liaising with maintenance teams and contractors when required
• Ensuring communal and reception areas are presented professionally
• Providing general administrative support to the property team
• Delivering excellent customer service at all times

Skills & Experience

• Previous customer service, reception or front-of-house experience
• Excellent communication and interpersonal skills
• Confident dealing with customers face-to-face and over the telephone
• Good administrative and organisational skills
• Comfortable using Microsoft Office and general computer systems
• Professional, approachable and reliable
• Able to work independently and as part of a team
• Previous student accommodation experience would be advantageous but is not essential