Resident Relations Specialist – Construction Projects

Lawtech Group Ltd; Leicester; On-site; GBP 21,000 - 30,000; Full time

Job summary

Lawtech Group Ltd is seeking a proactive Customer Service Administrator to join our on-site team supporting cladding remediation projects around Leicester. You will build strong relations with residents, sub-contractors, and client representatives to keep information accurate and issues resolved.

This role requires excellent written English, confident MS Office skills, and experience with Project Probe and SharePoint.

Qualifications

• Excellent written English.
• Experience with customer service, ideally resident liaison experience within construction/social housing sector.
• Ability to manage resident expectations.
• DBC check (standard).
• Competent MS Excel, MS Word, Microsoft Outlook email and calendars.
• Competent use of Project Probe and SharePoint.

Responsibilities

• Facilitate smooth project operations by maintaining relationships between residents, subcontractors, clients and the Lawtech team.
• Work with Project and site management to maintain high quality customer service and resolve issues.
• Maintain relationships with client representatives to ensure consistent information and approach.
• Maintain Lawtech customer service processes and site documentation.
• Respond to resident issues and ensure prompt resolutions guided by Lawtech policies.
• Provide monthly updates of outstanding/resolved issues to the Customer Service Manager.

Skills

Excellent written English

Customer service experience

Resident liaison experience

Ability to manage resident expec­t­a­t

DBC check

MS Excel

MS Word

MS Outlook

Project Probe

SharePoint

Tools

Project Probe

SharePoint

MS Excel

MS Word

MS Outlook

Job description

Lawtech Group Ltd is seeking a proactive Customer Service Administrator to join our on-site team supporting cladding remediation projects around Leicester. You will build strong relations with residents, sub-contractors, and client representatives to keep information accurate and issues resolved.

This role requires excellent written English, confident MS Office skills, and experience with Project Probe and SharePoint.