Resident Relations Specialist – Construction Projects

Lawtech Ltd

United Kingdom

Remote

GBP 25,000 - 34,000

Full time

10 days ago

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Job summary

Lawtech Ltd. is seeking a Customer Service Administrator to support site operations in the Southeast.

You will foster positive relationships among residents, subcontractors, client representatives and Lawtech, ensuring high-quality customer service and timely issue resolution. You will work with Project and site teams, maintain documentation, draft resident communications, and help manage surveys and site records.

Qualifications

Excellent written English.
Experience with customer service, ideally resident liaison experience within construction/social housing sector.
Ability to manage resident expectations.
DBC check (standard).
Competent MS Excel, MS Word, Microsoft Outlook email and calendars.
Competent use of Project Probe and SharePoint.

Responsibilities

Facilitate the smooth running of projects by building and maintaining positive relationships between residents, subcontractors, client representatives and Lawtech team.
Work closely with Project and site management team to ensure quality of customer service is maintained to a high level, including resolution of issues raised.
Maintain working relationships with client representatives to reduce duplication and ensure consistency of information and approach.
Maintain Lawtech customer service processes and systems as relevant for the site and residents.
Respond to all resident issues, working closely with project and site management team to ensure resolution of issues raised to ensure prompt resolution and changes as per Lawtech policies.
Provision of outstanding and closed Customer Service issues to the Assistant Customer Service Managers monthly.