Resident Manager

Sifton Properties Limited; Greater London; In loco; GBP 30.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Benefits package

Growth opportunities

Team events

Employee assistance program

Employee referral program

Descrizione del lavoro

Sifton Properties Limited is seeking a temporary full-time Building Resident Manager for our Residential Rental Team at 790 Wonderland Rd. This live-in role collaborates with Maintenance, Leasing, and Leadership colleagues to deliver exceptional service and well-maintained spaces for residents.

You will handle daily operations, respond to resident requests, manage leases and arrears, and coordinate with contractors while maintaining safety and a welcoming community.

Competenze

• 3–5 years in building management or related customer service roles.
• Experience with interior and exterior building maintenance and mechanical systems.
• Knowledge of green building technologies a plus.
• Ability to communicate clearly with residents and team.

Mansioni

• Oversee daily building operations and ensure high-quality resident service.
• Coordinate with Maintenance, Leasing, and Leadership teams and contractors.
• Address resident requests, perform minor repairs, and ensure safety in common areas and suites.
• Handle rent collection, lease renewals, arrears, and related administrative tasks.

Conoscenze

Customer service

Communication

Time management

Problem solving

Driver's license

Strumenti

Salesforce

Microsoft Office

Descrizione del lavoro

Who We Are

As a family-based company for over 100 years, we are committed to creating and maintaining successful teams. We recognize the invaluable contributions of our team members and prioritize their development, health and well-being. For generations, we've been in the business of building communities for people to live, work and play.

We are looking for a temporary full-time Building Resident Manager for our Residential Rental Team at our 790 Wonderland Rd. location. This position includes working collaboratively with a dynamic team of Maintenance, Leasing, and Leadership employees, as well as contractors/trades, to address building and resident issues.

Experience what it means to be part of our family, and build a career you're proud of.

About the Role

• The Resident Manager is responsible for the daily operations of the building to which they are assigned, ensuring residents receive consistent, exceptional customer service in keeping with the Mission of Sifton Properties Limited. This is a full-time, live-in position that includes working collaboratively with a dynamic team of Maintenance, Leasing, and Leadership employees, as well as contractors/trades, to address building and resident issues. The Resident Manager ensures excellent, responsive service for resident requests, provides a clean, well-maintained, and secure building, and reports to the Junior Property Manager.
• Provide efficient, friendly service to residents with a focus on solving resident concerns directly, which includes a high level of communication with residents, face to face, via phone or email and requires a high level of detail to enhance customer experience. Deliver on the Company Mission of providing “Outstanding Customer Experiences”.
• Facilitates the completion of all building and suite service requests with the support of the Maintenance Manager and Property Manager, and will perform basic repairs and maintenance in the suites and common areas that do not require the use of skilled tradesmen, contacting the Maintenance Team if a sub-trade or assistance is required. Includes addressing service requests regarding ventilation, air quality, sustainability technologies, lighting, plumbing, etc.
• The Resident Manager is also responsible for performing and completing related administrative tasks as needed within the building's Administration/Management office and in support of the Company's administrative requirements, including collecting rents, processing lease renewals, assisting with rental arrears, and addressing resident behavioural issues that impact the overall enjoyment of the building.

Experience

• 3-5 Years' experience in Building Management or related customer service roles in Property Management
• Prior experience with interior and exterior building maintenance and mechanical systems
• Knowledge of green building technologies an asset
• Professional, friendly and enthusiastic attitude towards tenant customer service
• Adept at troubleshooting problems effectively
• Address and diffuse emergencies professionally with a calming demeanour
• Able to manage and prioritize multiple tasks calmly and with consistency
• Experience in Salesforce or comparable CRM softwareis an asset
• Proficient in Microsoft Office
• Thrives being a part of a successful, high-functioning team
• Available to work evenings, weekends, and on-call schedule as required
• A valid driver's license and dependable vehicle.
• Working knowledge of safe work practices, including but not limited to OSA, WHMIS, HSA and RTA.

What We Can Offer You

Join Our Team for a Supportive and Enriching Employee Experience!

We believe in creating a workplace where you can thrive and feel valued every day. Here's what you can look forward to:

• Comprehensive Benefits Packages*: We've got you covered with benefits to keep you and your family healthy and happy.
• Growth, Training, and Development Programs: From in-depth training to mentorship with our amazing team and leadership, we're committed to your professional growth.
• Fun Community Events: Enjoy a lively calendar of monthly events, celebrations, challenges, and unique role-specific perks with our signature "Sif'Ton of Fun."
• Employee Recognition Program: We love to celebrate and reward your contributions!
• Employee Referral Program: Help us grow our team and be rewarded for successful hires.
• Employee Donation Matching Program: We support your charitable efforts by matching your donations.
• Employee Assistance Program: Everyday support for your personal and professional well-being.
• Inclusive and Accessible Work Environment: Everyone is welcome, and we strive to make our workplace inclusive for all.

Experience a workplace where your growth, well-being, and contributions are truly valued. We can't wait to welcome you to our team!

*For eligible positions