Resident Liaison & Admin Coordinator – Energy Upgrades

Rullion; Nottingham; Hybrid; GBP 32,000 - 36,000; Full time

Job summary

Rullion is seeking a Resident Liaison Officer in Nottingham to support energy efficiency projects across residential properties. You will serve as the main contact for residents, coordinating appointments, and maintaining records as works progress.

The role emphasizes administration, coordination, and clear resident communication, with site visits as needed and a transition to hybrid work after training. A strong focus on customer service and accessibility is essential.

Qualifications

• Experience in resident liaison, customer service, housing administration, or project administration.
• Experience maintaining accurate records and coordinating appointments.
• Experience communicating directly with residents or customers.
• Full UK driving licence.
• CSCS card.
• Experience with vulnerable residents or accessible communication.
• Understanding of site-based operations or construction environments.
• Experience in social housing, Housing Associations, or energy efficiency projects would be beneficial.

Responsibilities

• Act as a key point of contact for residents throughout planned works and energy efficiency installations.
• Communicate clearly with residents regarding appointments, works, timescales and any changes to planned activity.
• Coordinate appointments and site visits between residents, contractors, Housing Associations and internal project teams.
• Maintain accurate resident records and ensure systems are updated with relevant information.
• Support vulnerable residents and those with accessibility or additional communication requirements.
• Respond to resident queries, concerns and complaints professionally and sensitively.
• Liaise with contractors, site managers, Housing Associations and internal stakeholders to resolve issues and keep projects progressing.
• Explain technical information to residents in a clear and easy-to-understand way.
• Identify and escalate operational or customer issues where appropriate.
• Support project reporting and provide accurate updates to internal stakeholders.
• Attend project and construction sites when required.
• Help maintain a positive resident experience throughout the project and contribute towards strong customer satisfaction and NPS performance.

Skills

Administration

Coordination

Organisational skills

Customer service

Resident communication

Attention to detail

Multi-tasking

Independent working

Empathy

Job description

Rullion is seeking a Resident Liaison Officer in Nottingham to support energy efficiency projects across residential properties. You will serve as the main contact for residents, coordinating appointments, and maintaining records as works progress.

The role emphasizes administration, coordination, and clear resident communication, with site visits as needed and a transition to hybrid work after training. A strong focus on customer service and accessibility is essential.