Sustainable Housing Support Officer

South & East Lincolnshire Councils Partnership; Horncastle; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Generous annual leave

Employee Assistance Programme

Employee Benefits Platform including

Cycle to work scheme

Flu Jabs

Eye Test voucher

Flexible Working Policy

Agile Working Policy

Car mileage reimbursement

Career progression and training

Long Service Recognition

Salary sacrifice car scheme

Job summary

South & East Lincolnshire Councils Partnership is recruiting a Sustainable Housing Support Officer to join the Home Energy Advice and Retrofit Team. You will support the delivery of programmes reducing fuel poverty and improving home energy efficiency across Boston, South Holland, and East Lindsey.

You will be the first contact for residents, handling grant applications and energy enquiries with a high level of customer service.

Qualifications

• Excellent communication and organisational skills are essential.
• Strong attention to detail and a positive, customer-focused approach.
• Experience in housing, community support, administration or customer service is beneficial.

Responsibilities

• Be the first point of contact for residents via phone, email and in person.
• Assist with grant applications and energy advice enquiries.
• Coordinate programme administration and support delivery of fuel poverty and energy efficiency projects.
• Occasionally visit residents' homes and travel across Boston, South Holland and East Lindsey.

Skills

Communication

Organisational skills

Attention to detail

Customer service

Job description

East Lindsey District Council are recruiting for a Sustainable Housing Support Officer.

This is an exciting opportunity to join the Home Energy Advice and Retrofit Team, supporting the delivery of high-profile programmes that help reduce fuel poverty, improve the energy efficiency of homes and support our wider climate change ambitions.

As the first point of contact for residents, you will provide support and guidance by phone, email and in person, assisting with grant applications, energy advice enquiries and programme administration. You will work closely with homeowners, landlords, contractors and colleagues to help ensure projects are delivered successfully and within agreed timescales. The role will also involve occasional visits to residents' homes and travel across Boston, South Holland and East Lindsey.

This is a varied and rewarding role where no two days are the same. We're looking for someone with excellent communication and organisational skills, strong attention to detail and a positive, customer-focused approach. Previous experience in housing, community support, administration or customer service would be beneficial, although full training will be provided.

This is a fantastic opportunity to be part of an award-winning team making a significant difference to the lives of residents throughout South and East Lincolnshire. You will be part of a collaborative and flexible team with the benefits of hybrid working and regular social opportunities.

For this role we do require the successful applicant to complete a DBS check as part of the onboarding process.

If you have any questions, please email Louise Upton, [e-mail] or Sarah Baker, [e-mail].

BENEFITS:

• Access to the Local Government Pension Scheme, enjoy peace of mind with generous employer contributions to a scheme designed to provide long-term financial security after your working life


• Generous annual leave scheme +option to buy more


• Employee Assistance Programme


• Employee Benefits Platform including retail, holiday, and leisure discounts


• Cycle to work scheme*


• Flu Jabs


• Free Eye Test voucher for regular screen users


• Flexible Working Policy


• Agile Working Policy*


• Car mileage reimbursement*


• Excellent career progression and training opportunities


• Long Service Recognition*


• Salary sacrifice car scheme roles over 33k*

*Certain restrictions may apply

ABOUT US:

Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership. The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes.

Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work.

The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly. Find out more about our Equal opportunities on our website

The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/ in person when suitable candidates apply which may be prior to the closing date.