Resident Liaison Officer - Social Housing (Onsite, Bristol)

Willmott Dixon; West of England; Sur place; GBP 28 000 - 38 000; Plein temps

Avantages offerts par ce poste

Profit-related bonus

Motor expenditure allowance

Salary sacrifice car lease

25 days annual leave

Sick pay

Maternity leave 26 weeks

Annual pay reviews

Paternity leave 8 weeks

Gym discounts

Referral bonus

Training LMS

Private healthcare

Dental care

Cycle to work

Discounts (retail & mobile)

Résumé du poste

Fortem are seeking an experienced Customer Liaison Officer to join the on-site team in Bristol on a permanent basis. You will lead resident and community engagement, deliver clear communications, coordinate access, and resolve issues to keep works on schedule.

The role is Monday–Friday, 8am–4:30pm with travel across Bristol and a competitive benefits package including 25 days leave, sick pay, private healthcare and a pension scheme.

Qualifications

• Previous experience of working in a similar role.
• Ability to deal with sensitive situations with tact.
• Resilience and strong negotiation skills.
• Proficiency in Microsoft Office applications.
• Full driving licence.

Responsabilités

• Lead resident and community engagement initiatives with local communities.
• Deliver clear communications to customers and residents about works.
• Act as main contact for residents, addressing inquiries professionally.
• Coordinate access arrangements to ensure smooth delivery of works.
• Resolve access-related issues promptly or escalate as needed.
• Maintain accurate records of communications and resolutions.
• This is an onsite role 5 days a week.

Connaissances

Previous experience in similar role

Ability to deal with sensitive issues

Resilience and negotiation skills

Full Driving Licence

Outils

Microsoft Office

Description du poste

Fortem are seeking an experienced Customer Liaison Officer to join the on-site team in Bristol on a permanent basis. You will lead resident and community engagement, deliver clear communications, coordinate access, and resolve issues to keep works on schedule.

The role is Monday–Friday, 8am–4:30pm with travel across Bristol and a competitive benefits package including 25 days leave, sick pay, private healthcare and a pension scheme.