Resident Liaison & Community Engagement Officer

Fortem; Birmingham; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Profit bonus

Motor allowance

Car lease option

Annual leave 34 days

Sick pay

Maternity leave 26 weeks

Paternity leave 8 weeks

Gym discounts

Referral bonus (£3k)

Job summary

Fortem is seeking an experienced Customer Liaison Officer for a permanent onsite role in the South Birmingham area. You will lead resident engagement and act as the main contact for residents, coordinating access and ensuring smooth delivery of capital works and retrofit projects.

The role requires strong communication, empathy, and the ability to handle sensitive situations. Driving licence and proficiency in MS Office are essential, with a benefits package including salary, bonus potential,

Qualifications

• Previous experience of working in a similar role.
• Ability to deal with sensitive situations.
• Resilience and strong negotiation skills.
• Proficiency in Microsoft Office.
• Full Driving Licence.

Responsibilities

• Lead resident and community engagement initiatives, building strong relationships with local communities.
• Deliver clear and effective communications to customers and residents about the nature and scope of works.
• Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically.
• Coordinate access arrangements to ensure works are delivered smoothly and on schedule.
• Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions.
• Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation.

Skills

Experience in similar role

Negotiation skills

Empathy and communication

Tools

Microsoft Office

Full Driving Licence

Job description

Fortem is seeking an experienced Customer Liaison Officer for a permanent onsite role in the South Birmingham area. You will lead resident engagement and act as the main contact for residents, coordinating access and ensuring smooth delivery of capital works and retrofit projects.

The role requires strong communication, empathy, and the ability to handle sensitive situations. Driving licence and proficiency in MS Office are essential, with a benefits package including salary, bonus potential,